Ana Medina
El Paso,TX
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
9
9
years of professional experience
Work History
Shift Lead
Walgreens
03.2022 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained safe working environment by observing safety procedures, policies and regulations.
- Performed inventory control, such as counting, and stocking merchandise.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
Overnight Stocker
Walmart
01.2022 - 03.2022
- Removed all boxes and related trash from sales floor and processed through compactors.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
Guest Service Manager
McDonald's
01.2015 - 01.2022
- Attended to customer needs, responding to questions, complaints and escalations.
- Understood and implemented safety and emergency procedures.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Bachelor of Arts - Psychology
Texas State University
San Marcos, TX05.2025
Associate of Arts - Psychology
El Paso Community College
El Paso, TX05.2023
High School Diploma -
Montwood High School
El Paso, TX05.2014
Skills
- Lead Generation Management
- Job Assignments
- Basic Mechanics
- Team Contribution
- POS Transactions
- Overseeing Employees
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Shift Lead
Walgreens
03.2022 - Current
Overnight Stocker
Walmart
01.2022 - 03.2022
Guest Service Manager
McDonald's
01.2015 - 01.2022
Bachelor of Arts - Psychology
Texas State University
Associate of Arts - Psychology
El Paso Community College
High School Diploma -
Montwood High School