Summary
Overview
Work History
Education
Skills
Weekend Rider (Motorcycles)
Additional Information
Timeline
BusinessAnalyst

William Johnson

Jacksonville,FL

Summary

Reliable Shift Leader with 15 years in Health industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for Patients and inmates. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

14
14
years of professional experience

Work History

Shift Lead

Touchpoint
07.2021 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Developed and implemented new processes and procedures to streamline operations.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and patient needs.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.

Patient Care Technician

Touchpoint
02.2020 - 07.2021
  • Answered patient assistance calls, assessed needs, and offered qualified support.
  • Documented patient information and care activities in electronic health record.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.

Corp. 1 Correctional Officer

Department Of Juvenile Justice
10.2012 - 02.2020
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Conducted routine and emergency head counts.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Tracked inmates through head counts, visitor logs, and scheduled activities.
  • Completed intake paperwork, fingerprints, and searches.
  • Observed behavior of residents individually and in groups.
  • Provided guidance and support to inmates to help reintegrate in society and establish new beginnings.
  • Inspected work sites and crew trucks for contraband, cleanliness, and safety.
  • Interviewed inmates to obtain information and assess needs.
  • Booked new inmates into facility and processed inmates for release.
  • Enforced rules and regulations to maintain order among inmates.
  • Responded to emergency situations and de-escalated hostile confrontations.
  • Supervised inmates during meals, recreation and other activities.
  • Conducted security checks of inmates and living areas.
  • Prepared reports to document incidents and violations.
  • Made rounds at specified intervals and conducted head counts and roll calls.
  • Documented inmate behavior and activities in logbooks.

Installer Service Specialist

ATT U-Verse
St. Johns, FL
02.2010 - 06.2012
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Excellent communication skills, both verbal and written.
  • Proved successful working within tight deadlines and a fast-paced environment.

Education

High School Diploma -

Terry Parker High School
Jacksonville, FL
06.1975

Skills

  • Lead Generation Management
  • Heavy Machinery Operation
  • Client Correspondence
  • Production Preparation
  • Customer Loyalty
  • Equipment Efficiency
  • Antenna Testing
  • Team Contribution

Weekend Rider (Motorcycles)

I volunteer to do as many Charity motorcycles rides as I can monthly.  For Veterans memorial  Patriot Guards.  Follow fallen soldiers home when transported by plane in the guard.


Volunteer for The Salvation Army in Duval County.  Feeding the homeless, counting the Homeless for future grant submissions.

Additional Information

U.S. Coast Guard:
Active Duty: June 1974 to August 1974 plus June 1975 to August 1975
Reserves: June 1974-1982
Coach Little League Baseball:
April 1990 to Present
Achievements: Eagle Scout in Boy Scouts of America

Timeline

Shift Lead

Touchpoint
07.2021 - Current

Patient Care Technician

Touchpoint
02.2020 - 07.2021

Corp. 1 Correctional Officer

Department Of Juvenile Justice
10.2012 - 02.2020

Installer Service Specialist

ATT U-Verse
02.2010 - 06.2012

High School Diploma -

Terry Parker High School
William Johnson