Ana Mendez
Justice,IL
Summary
Energetic professional equipped to handle demanding workloads covering regular and special events programming. Works smoothly at all levels to meet creative, technical and operational goals. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Program Supervisor
VNA-Aurora/Elgin
Aurora, IL
08.2019 - Current
- Program Manager in the interim.
- Managed Program Manager responsibilities on an interim basis.
- Contributed to the completion and preparation of HFA's Accreditation Process.
- Offered weekly support in supervising doulas.
- Offered additional help during various labor support situations
- Assisted in the coordination of prenatal classes.
- Maintained a record of bi-weekly team meeting proceedings
- Equipped with proficient knowledge of the computerized systems Visit Tracker and Data Points.
- Engaged in productive discussions with the team to evaluate and refine policies and procedures.
- Performed internal monitoring to ensure quality assurance.
- Delivered reports to funders monthly and quarterly.
- Met funders' requirements for mandatory training.
- Provided support to staff members in preserving case statistics.
- Maintained accurate records of supervision notes.
- Developed an effective Site Support Plan for program.
- Ensured effective and reflective supervision of Family Support Specialists on a weekly basis.
- Served as liaison between the organization and external partners.
- Assessed community needs in order to identify areas of improvement.
- Maintained accurate records of program activities and results.
- Prepared monthly reports summarizing key metrics related to program activities.
- Attended conferences related to program topics or goals.
- Resolved conflicts between staff members in a professional manner.
- Reviewed data reports related to program outcomes and objectives.
- Monitored budget expenditures in order to maintain fiscal responsibility.
- Developed strategies for improving program efficiency and effectiveness.
- Provided leadership, guidance and supervision to staff members.
- Created effective communication plans for stakeholders involved in the program.
- Developed, implemented and evaluated program policies and procedures.
- Analyzed data collected from surveys or interviews conducted by staff members.
- Collaborated with other departments within the organization to ensure successful project completion.
- Coordinated training sessions for staff members.
- Conducted annual performance reviews of staff members.
- Coached staff members on how best to use available resources effectively.
- Facilitated team meetings to discuss progress on projects and initiatives.
- Maintained client records in compliance with local, state, federal, agency and contractual regulations, helped clients manage financial accounts and cultivated client independence.
- Helped team members improve productivity and performance through hands-on coaching in order to achieve company objectives.
- Communicated project status, requirements, and deadlines to stakeholders.
- Oversaw the development and distribution of program materials, ensuring quality and accuracy.
- Led team meetings to communicate updates, gather feedback, and align on goals.
- Prepared detailed reports for stakeholders, highlighting program achievements and challenges.
- Delegated tasks to staff and volunteers during organized events.
- Recruited, interviewed, and hired volunteers and staff.
- Consulted with staff on resolution of complex service issues.
- Established and maintained relationships to meet community needs and avoid service duplication.
Doula
Family Focus-Aurora.
Aurora, IL
12.2018 - 08.2019
- Assisted clients throughout labor and delivery by suggesting various techniques for easing discomfort, ensuring awareness of their patient rights, and actively implementing their birth plans.
- Maintained a consistent schedule of visiting program participants on a weekly basis.
- Inputted program data into computerized database.
- Ensured constant availability and support throughout participants' labor process.
- Demonstrated deep understanding of the stages of labor.
- Delivered guidance and support for breastfeeding.
- Adeptly manages and leads prenatal group sessions.
- Supported participants through ongoing engagement and guidance for six weeks after delivery.
- Proficiently managed the Administering of EPDS-Feeling and Mood Scale.
- Developed a strong professional network with internal and external contacts from medical, educational, social services fields, other community partners.
- Strengthened participant recruitment by regularly engaging in Community Outreach.
- Managed the documentation process for program participants, including case notes and required records.
Family Support Specialist
Aunt Martha’s Health and Wellness.
Park Forest, IL
03.2017 - 11.2018
- Conducted regular visits to program participants on various intervals including weekly, biweekly, and monthly
- Administers scheduled developmental screening to participant’s children
- Ensured accurate and up-to-date recording of case notes and program participants' documents.
- Maintained accurate records by inputting program data into the computer database.
- Facilitated the utilization of community resources for program participants.
- Conducted assessments using EPDS-Feeling and Mood Scale.
- Administered 4P's: Parents, Partners, Past, Pregnancy.
- Conducted and evaluated Home Assessment Scale.
- Implemented measures to enhance safety by administering Healthy Moms, Happy Babies Curriculum and conducting Intimate Partner Violence Screens.
- Developed strategies to promote meaningful parent/child interactions.
- Managed and monitored an active caseload consisting of at least 20 points.
- Facilitated community outreach program, engaging professionals to recruit participants.
- Contributed to the writing of quarterly reports.
Family Support Worker
Pilsen Wellness Center, Inc.
Chicago, IL
02.2006 - 03.2017
- Conducted regular visits to program participants on different time intervals.
- Performed regular developmental screenings for participant's children.
- Adhered to documentation requirements for program participant records.
- Maintained updated records of program data in computer database.
- Connected program participants with essential community resources.
- Ensured accurate administration of EPDS-Feeling and Mood Scale.
- Developed and facilitated engaging activities for enhanced parent/child bonding.
- Maintained consistent participation numbers with a minimum of 20 points and 15 participants.
- Engaging in Community Outreach efforts by presenting programs and meeting with professionals to recruit participants.
- Assisted in the composition of quarterly reports.
Family Assessment Worker/Group Coordinator
Pilsen Wellness Center, Inc.
Chicago, IL
02.2006 - 02.2007
- Engaged with participants in the program
- Documented all completed assessments
- Delivered engaging presentations to persuade clinics, schools, and social services providers to join as new participants.
- Maintained up-to-date records by entering program data into computerized system
- Managed the coordination and facilitation of three distinct groups
- Demonstrates expertise in accessing and leveraging community resources.
- Conducted comprehensive assessments of families to identify strengths and weaknesses.
- Monitored clients' response to interventions and adjusted accordingly.
- Assisted clients with accessing community resources such as housing, education, employment, and healthcare.
- Collaborated with other professionals to develop intervention plans for at-risk families.
- Educated families on parenting skills and positive communication techniques.
- Facilitated support groups for parents, children, and adolescents.
- Attended weekly staff meetings and provided updates on current cases.
- Partnered with community referral sources to promote continuity of care.
- Maintained high level of professionalism and calmness with personnel, even in high-stress situations.
- Completed initial and comprehensive ongoing patient and family assessments to determine eligibility of service
- Identified appropriate community resources and provided referrals for services.
- Supervised volunteer personnel, delivering in-depth training and mentoring.
- Facilitated parental workshops and classes to provide support to children in achieving school and academic success.
- Supported individuals by facilitating weekly group sessions.
- Managed parent support groups addressing topics such as positive discipline and parenting styles.
Doula
Pilsen Wellness Center, Inc.
Chicago, IL
2008 - 2012
- Committed to enhancing birthing support
- Conducted weekly visits to program participants
- Maintained accurate records of program data in computer database
- Streamlined integration of postpartum support within Home Visiting Program
- Ensured availability for participants at all hours during labor
- Skilled in applying knowledge about the stages of labor to provide appropriate care during delivery.
- Provided support for breastfeeding
- Coordinated and facilitated Prenatal Groups
- Maintained postpartum contact with participants for a six-week duration.
- Administered EPDS-Feeling and Mood Scale.
- Established productive relationships with medical, educational, and social services providers
- Conduct regular Community Outreach for participant recruitment
- Adhered to documentation requirements for program participants.
- Developed trusting relationships with clients by providing consistent support throughout pregnancy journey.
- Taught breathing techniques that help manage pain during contractions.
- Helped create an atmosphere of respect between mother and healthcare providers.
- Advised mothers on proper nutrition before and after pregnancy.
- Assisted with breastfeeding initiation when needed.
- Educated clients on the stages of labor, pain management techniques, breastfeeding, and newborn care.
- Supported partners or family members with non-medical comfort measures such as massage therapy or aromatherapy.
Education
Basic Nursing Assistant Training Program -
Harold Washing College
IL02.2010
Associates of Applied Science in Administrative Assistant -
Fox College
IL05.2006
High School Diploma -
Benito Juarez Academy
IL06.2004
Bachelor’s in Human Services With Psychology -
National Louis University
ILSkills
- Typing 50 WPM
- Bilingual
- Staff Development
- Reporting Requirements
- Staff training experience
- Document management skills
- Eligibility Determination
- Marketing materials
- Scheduling proficiency
- Process Improvements
- Report creation
- Facility Management
- Team Oversight
- Persuasive communication style
- Program Management
- Office Administration
- Referral Coordination
- Staff Evaluation
- Customer Service
- Strategic Planning
- Staff Training
Certification
- Healthy Families America Core Training-Family Support Worker Track-January 2007
- Denver II Developmental Screening Test-January 2007
- Community Based FANA-February 2007
- Birth Doula Workshop-September 26th -28th 2008
- Certified Nursing Assistant-February 2010
- Certified Infant Massage Teacher-September 2010
- Healthy Families America Core Training-Family Assessment Worker Track-July 2012
- ASQ 3-November 2012
- Intergraded Strategies for Home Visiting-September 2015
- Heart to Heart Curriculum Training-January 2017
- Healthy Families America Parent Survey –July 2017
References
- Ms. Ana K. Lopez, Family Advocate, Christopher House, 5235 W Belden Ave, Chicago, IL, 60639, (708) 654-1568, alopez@christopherhouse.org
- Mrs. Cindy San Miguel, UIC Center of Excellence in Maternal and Child Health, 312-9960724, Csanmig2@uic.edu
Languages
Spanish
Native/ Bilingual
Timeline
Program Supervisor
VNA-Aurora/Elgin
08.2019 - Current
Doula
Family Focus-Aurora.
12.2018 - 08.2019
Family Support Specialist
Aunt Martha’s Health and Wellness.
03.2017 - 11.2018
Family Support Worker
Pilsen Wellness Center, Inc.
02.2006 - 03.2017
Family Assessment Worker/Group Coordinator
Pilsen Wellness Center, Inc.
02.2006 - 02.2007
Doula
Pilsen Wellness Center, Inc.
2008 - 2012
Basic Nursing Assistant Training Program -
Harold Washing College
Associates of Applied Science in Administrative Assistant -
Fox College
High School Diploma -
Benito Juarez Academy
Bachelor’s in Human Services With Psychology -
National Louis University