Debra Caplette
Summary
Dynamic Clinical Manager with extensive experience at CareCentral VNA, excelling in quality improvement and compliance oversight. Proven track record in training and mentoring staff, enhancing patient safety, and streamlining clinical operations. Adept at fostering interdisciplinary collaboration to achieve optimal patient outcomes while maintaining high standards of care.
Gifted in building and implementing approaches to increase quality and streamline procedures. Significant leadership background directing multidisciplinary healthcare teams to achieve care objectives and outperform business targets.
Overview
13
13
years of professional experience
Work History
Clinical Manager
CareCentral VNA ( Acquired Overlook VNA)
05.2025 - Current
- Coordinated patient care plans to enhance service delivery and improve patient outcomes.
- Implemented quality assurance protocols to ensure compliance with healthcare regulations.
- Collaborated with interdisciplinary teams to streamline communication and optimize patient services.
- Monitored clinical performance metrics to identify areas for improvement and implement solutions.
- Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
- Collaborated with physicians and interdisciplinary teams to devise and manage individualized plans of care.
Clinical Director
Ace Medical Services (Sevita) (Branch Closed)
01.2024 - 05.2025
- Led multidisciplinary teams to ensure adherence to clinical guidelines and operational standards.
- Monitored performance metrics to identify areas for quality improvement within clinical operations.
- Streamlined documentation processes using electronic health record systems, improving efficiency in patient management.
- Mentored staff members through professional development opportunities, fostering a culture of continuous learning and growth.
- Developed and maintained strong interdisciplinary team collaboration to ensure optimal patient outcomes.
- Coordinated with external partners such as insurance companies, pharmaceutical representatives, and referral sources to ensure continuity of care for patients.
- Improved overall clinic functioning by creating standardized processes and procedures for daily operations.
Intake Coordinator
Spectrum Home Health and Hospice
05.2023 - 01.2024
- Managed patient intake processes, ensuring accurate data entry and documentation compliance.
- Addressed patient inquiries regarding services, enhancing overall patient experience and satisfaction.
- Collaborated with multidisciplinary teams to facilitate smooth transitions of care for patients.
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Collaborated with healthcare professionals to ensure patients received appropriate services and resources.
- Contributed to a positive work environment through effective teamwork and open communication among colleagues.
Quality Assurance Nurse
Aveanna Mid West Region ( Position Eliminated)
03.2022 - 05.2023
- Conducted comprehensive patient assessments to ensure adherence to quality standards.
- Collaborated with interdisciplinary teams to develop and implement care plans.
- Monitored patient outcomes, identifying trends and areas for improvement.
- Reviewed and updated clinical documentation for accuracy and compliance.
- Trained nursing staff on quality assurance protocols and best practices.
- Led initiatives to enhance patient safety and satisfaction across services.
- Analyzed data from quality audits, recommending process enhancements.
- Advocated for a culture of transparency surrounding quality assurance findings, fostering accountability among all levels of staff members within the organization.
- Developed targeted interventions to address areas of concern identified during audits, resulting in improved clinical performance.
Intake Coordinator
Allied Health Systems LLC
09.2020 - 03.2022
- Managed patient intake processes, ensuring compliance with healthcare regulations and protocols.
- Developed and maintained strong relationships with referral sources to enhance patient flow.
- Collaborated with clinical teams to address patient needs and improve overall care coordination.
- Enhanced patient satisfaction by efficiently coordinating intake processes and ensuring smooth transitions into care.
- Provided exceptional customer service to patients, families, and healthcare providers during the intake process, promoting a welcoming atmosphere.
Asst Director of Nursing/Quality Assurance Manager
Allied Health Systems
04.2013 - 09.2020
- Oversaw nursing staff performance, ensuring compliance with healthcare regulations and quality standards.
- Developed and implemented training programs to enhance staff skills and improve patient care delivery.
- Collaborated with interdisciplinary teams to streamline patient admission processes and optimize resource allocation.
- Analyzed patient care metrics to identify areas for improvement and implement evidence-based practices.
- Coordinated quality assurance audits, identifying discrepancies and implementing corrective actions for improved outcomes.
- Collaborated with staff, management, and external groups to coordinate patient care.
- Collaborated with interdisciplinary teams to develop efficient care strategies tailored to individual patient needs.
Education
Bachelor of Science - Nursing
American International College
Springfield, Massachusetts, MA04-1996
Skills
- Clinical leadership
- Training and mentoring
- Staff supervision
- Staff scheduling
- Team management
- Managerial experience
- Clinical instruction
- HIPAA
- Patient education
- Patient safety
- Compliance oversight
- Quality improvement
- Clinical documentation
Timeline
Clinical Manager
CareCentral VNA ( Acquired Overlook VNA)
05.2025 - Current
Clinical Director
Ace Medical Services (Sevita) (Branch Closed)
01.2024 - 05.2025
Intake Coordinator
Spectrum Home Health and Hospice
05.2023 - 01.2024
Quality Assurance Nurse
Aveanna Mid West Region ( Position Eliminated)
03.2022 - 05.2023
Intake Coordinator
Allied Health Systems LLC
09.2020 - 03.2022
Asst Director of Nursing/Quality Assurance Manager
Allied Health Systems
04.2013 - 09.2020
Bachelor of Science - Nursing
American International College