Ana Rivera
El Paso
Summary
Proficient in advertising guidelines and effective sales approaches. Multitasking and detail-oriented server with 10 years of experience in customer service. Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
7
7
years of professional experience
Work History
Loan Center Processor Support
GECU FCU
El Paso
06.2024 - Current
- Maintained relationships with internal departments such as underwriting, collections and funding .
- Process credit cards and loan modifications agreements , such as loan extensions, interest rate reductions and due date changes.
- Worked on clerk functions.
- Provided member service with a high level of quality of work.
Member Service Specialist
GECU Credit Union
El Paso
04.2023 - 06.2024
- Providing member an accurate service on their requests such as wire transfers, debit card replacements and disputes
- Deescalate member concerns, close accounts including IRA and Certificate of Deposit
- Send loan documents to corresponding department
Teller Center Representative
GECU Credit Union
11.2022 - 04.2023
- Provide members with high level of service, privacy and confidentiality, and friendly, welcoming demeanor
- Handle all transactional services, including bank deposits, monetary withdrawals, financial transfers, and other bank transactions
Direct Sales Senior Account Executive
Dish Network
05.2018 - 11.2022
- Analyze customer feedback, negotiate with customers, and implement retention strategies
- Handle inbound calls from customers and provide resolution to their concerns and reselling our service
Education
irs tax certification -
01.2023
computer SCIENCE -
colegio de bachilleres 7
08.2003
Skills
- Organizational know-how
- Problem-solving abilities
- Team Player
- Strong mathematical skills
- Attention to detail
- People skills
- Document management
- Problem resolution
- Conflict resolution
- Data entry
Timeline
Loan Center Processor Support
GECU FCU
06.2024 - Current
Member Service Specialist
GECU Credit Union
04.2023 - 06.2024
Teller Center Representative
GECU Credit Union
11.2022 - 04.2023
Direct Sales Senior Account Executive
Dish Network
05.2018 - 11.2022
irs tax certification -
computer SCIENCE -
colegio de bachilleres 7