Summary
Overview
Work History
Education
Skills
Timeline
Generic

Leah Arnold

Edmond,OK

Summary

Dedicated to creating highly satisfied customers, by delivering quality service and unparalleled support. Passionate about improving customer service experiences through understanding and good communication.

Overview

7
7
years of professional experience

Work History

Loan Processor /Loan Support Specialist

Allegiance Credit Union
Oklahoma City, OK
04.2021 - Current
  • Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
  • Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
  • Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
  • Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
  • Increased customer satisfaction with timely responses to inquiries and providing thorough explanations of loan processes.
  • Prepared documents for underwriting by verifying client income, credit reports, and other information.
  • Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.

Escrow Assistant

North Meridian Title & Escrow
Leavenworth, WA
09.2019 - 03.2021
  • Developed strong relationships with clients through excellent customer service, fostering trust and loyalty.
  • Assisted with the successful closing of numerous escrow transactions, ensuring all parties were informed and satisfied.
  • Obtained documents such as proof of insurance and HOA statements.
  • Maintained open communication with lenders, brokers and borrowers.
  • Supported team members in managing their workload, contributing to a more productive work environment.
  • Collaborated with real estate agents to address potential challenges, effectively resolving concerns before they escalated.

Real Estate Broker

Preview Properties
Bothell, WA
08.2017 - 09.2019
  • Cultivated lasting relationships with past clients through consistent follow-up contact to support their ongoing real estate needs or concerns.
  • Negotiated favorable contract terms for clients by effectively leveraging market knowledge and strong communication skills.
  • Negotiated real estate contracts to navigate transactions between buyers and sellers.
  • Facilitated successful negotiations between buyers and sellers to reach mutually beneficial agreements in a timely manner.

Education

Associate of Arts - Business Administration

BYU IDAHO (Some College, Not Graduated)
Rexburg, ID
2021

Skills

  • Teamwork and Collaboration
  • Information Verification
  • Document Review
  • Customer Service
  • Problem-solving abilities
  • File Management
  • Call center experience
  • Live chat support
  • Building rapport
  • Customer Retention Strategies

Timeline

Loan Processor /Loan Support Specialist

Allegiance Credit Union
04.2021 - Current

Escrow Assistant

North Meridian Title & Escrow
09.2019 - 03.2021

Real Estate Broker

Preview Properties
08.2017 - 09.2019

Associate of Arts - Business Administration

BYU IDAHO (Some College, Not Graduated)
Leah Arnold