Leah Arnold
Edmond,OK
Summary
Dedicated to creating highly satisfied customers, by delivering quality service and unparalleled support. Passionate about improving customer service experiences through understanding and good communication.
Overview
7
7
years of professional experience
Work History
Loan Processor /Loan Support Specialist
Allegiance Credit Union
04.2021 - Current
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Increased customer satisfaction with timely responses to inquiries and providing thorough explanations of loan processes.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
Escrow Assistant
North Meridian Title & Escrow
09.2019 - 03.2021
- Developed strong relationships with clients through excellent customer service, fostering trust and loyalty.
- Assisted with the successful closing of numerous escrow transactions, ensuring all parties were informed and satisfied.
- Obtained documents such as proof of insurance and HOA statements.
- Maintained open communication with lenders, brokers and borrowers.
- Supported team members in managing their workload, contributing to a more productive work environment.
- Collaborated with real estate agents to address potential challenges, effectively resolving concerns before they escalated.
Real Estate Broker
Preview Properties
08.2017 - 09.2019
- Cultivated lasting relationships with past clients through consistent follow-up contact to support their ongoing real estate needs or concerns.
- Negotiated favorable contract terms for clients by effectively leveraging market knowledge and strong communication skills.
- Negotiated real estate contracts to navigate transactions between buyers and sellers.
- Facilitated successful negotiations between buyers and sellers to reach mutually beneficial agreements in a timely manner.
Education
Associate of Arts - Business Administration
BYU IDAHO (Some College, Not Graduated)
Rexburg, ID2021
Skills
- Teamwork and Collaboration
- Information Verification
- Document Review
- Customer Service
- Problem-solving abilities
- File Management
- Call center experience
- Live chat support
- Building rapport
- Customer Retention Strategies
Timeline
Loan Processor /Loan Support Specialist
Allegiance Credit Union
04.2021 - Current
Escrow Assistant
North Meridian Title & Escrow
09.2019 - 03.2021
Real Estate Broker
Preview Properties
08.2017 - 09.2019
Associate of Arts - Business Administration
BYU IDAHO (Some College, Not Graduated)