Ana Mercado
Camden,NJ
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results. Reliable Collections Specialist adept at operating. History of meeting high productivity, quality and performance standards.
Overview
3
3
years of professional experience
Work History
Collections Agent
Mrs Bpo LLC
Cherry Hill, NJ
05.2023 - Current
- Researched customer accounts for any discrepancies or outstanding payments.
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Conducted skip-tracing activities to locate delinquent customers.
- Reviewed documents such as contracts, invoices, letters and emails related to customer accounts.
- Investigated customer disputes and complaints regarding billing errors and incorrect charges.
- Spoke with customers to learn reasons for overdue payments and to review terms of credit contract.
Crew Team Member
Atrium Dance Studio
Pennsauken, NJ
04.2022 - 01.2024
- Greeted customers in a friendly manner upon entering the store.
- Washed dishes, cleaned countertops and sanitized high-use areas.
- Oversaw inventory in buffet and reported replacement needs to kitchen management.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Assembled and served meals according to specific guest requirements.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
Sales Associate
Metro by T-Mobile
Camden, NJ
12.2022 - 04.2023
- Assisted customers with product selection, sizing and styling.
- Conducted inventories on a regular basis to track stock levels.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Prepared merchandise for purchase or rental.
Cashier
Rainbow Shops
Camden , NJ
04.2021 - 08.2022
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Welcomed customers, offering assistance to help find store items.
- Adhered to social distancing protocols and wore mask or face shield.
Education
Some College (No Degree) - Psychology
Camden County College
Blackwood, NJSkills
- Collections process improvement
- Team Oversight
- Supply Ordering
- Sales experience
- Payment Acceptance
- Credit and collections
- Call center background
- Outbound Calling
Languages
Spanish
Native/ Bilingual
Timeline
Collections Agent
Mrs Bpo LLC
05.2023 - Current
Sales Associate
Metro by T-Mobile
12.2022 - 04.2023
Crew Team Member
Atrium Dance Studio
04.2022 - 01.2024
Cashier
Rainbow Shops
04.2021 - 08.2022
Some College (No Degree) - Psychology
Camden County College
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