Ana Meza
Laredo,TX
Summary
Proven Customer Service Representative at Concentrix with a track record of enhancing customer satisfaction through expert resolution of conflicts and issues. Skilled in customer education and building rapport, demonstrated leadership as Team Captain, and adept at multitasking under pressure. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Concentrix
07.2019 - Current
- Responded to customer requests for products, services, and company information.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Met customer call guidelines for service levels, handle time and productivity.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Promptly responded to inquiries and requests from prospective customers.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Trained staff on operating procedures and company services.
Sales Associate
Laredo Sports
06.2010 - 10.2013
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed efficient cash register operations.
Education
Associate of Applied Science - Criminal Justice
Laredo College
05.2015
Skills
- Customer Relations
- Customer Education
- Building rapport
- Coordination
- Data Entry
- Call Center Operations
- Critical Thinking
- Staff education and training
- Team Captain for the past 2 projects
- Adapts quick
- Multitask
- Works well under pressure
Timeline
Customer Service Representative
Concentrix
07.2019 - Current
Sales Associate
Laredo Sports
06.2010 - 10.2013
Associate of Applied Science - Criminal Justice
Laredo College