Ana Miles
Atlanta,GA
Summary
A seasoned professional with a proven track record at Aramark, excel in event planning proficiency and sales strategy implementation. Leveraging strong relationships and a keen eye for food safety compliance, I've spearheaded initiatives that enhanced client engagement and operational efficiency, achieving a notable 40% reduction in travel expenses. Approach combines strategic insight with a commitment to excellence and dedication.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Catering Sales Manager
Andmore, Aramark
07.2023 - Current
- Developed and maintained strong relationships with internal teams and external clients, ensuring effective communication and collaboration.
- Enhanced client engagement through proactive follow-ups and personalized service, leading to increased client retention and business growth.
- Coordinated information flow between marketing, logistics, culinary teams, and upper management to ensure timely preparation of materials and resources for events.
Catering Sales Coordinator
Ambridge Hospitality,Marriott
02.2022 - 07.2023
- Cultivated relationships with preferred accounts for future business.
- Maintained strong visibility in local community and industry organization's to stay in the know of the events happening in the surrounding area for potential business growth
- Paid attention to detail while completing assignments.
Retail/Assistant Residential Manager
Aramark, Spellman College
03.2021 - 05.2023
- Established comprehensive structure to adhere to all CDC guidelines post-pandemic, ensuring safe and compliant environment.
- Implemented Aramark's policies to uphold stringent food safety and sanitation practices, promoting health and safety standards.
- Monitored and enforced adherence to updated safety procedures, contributing to secure and hygienic operational setting.
- Utilized Kronos Workforce Management System to input and manage employee staffing schedules, ensuring optimal coverage and adherence to labor laws.
- Used POS system to process sales, returns, online orders, and gift card activations.
Supervisor/Assistant Banquet Events Manager
Levy Restaurant's Group, GWCC
09.2016 - 09.2019
- Increased peak staffing by 15% through strategic outsourcing and targeted recruitment efforts on social media platforms.
- Conducted surveys with clients and guests to gather crucial feedback on event experiences, focusing on food quality and service.
- Implemented best practices and streamlined workflows, resulting in more effective coordination and execution of event operations.
- Directed and managed large teams in the execution of high-profile corporate events, weddings, and conferences, ensuring seamless operations and exceptional service delivery.
- Oversaw event logistics and team performance, handling complex and high-pressure situations to deliver successful outcomes and maintain high standards.
Resident Care Coordinator Assistant
Symphony Square
01.2014 - 04.2016
- Managed an average of 50 calls and emails per day, addressing inquiries and providing information to clients and prospects.
- Conducted detailed tours of the facility, showcasing features and services to potential clients and stakeholders, enhancing their understanding and engagement.
- Designed and implemented a variety of meaningful activities tailored to the interests and needs of residents, enhancing their daily experiences and overall satisfaction.
- Decreased travel expenses by 40% by facilitating in-house employees to assist with transportation for residents' doctor appointments.
Education
Bachelor of Science - Health Administration
Western Governors University
Salt Lake City, UT03.2026
Associate of Science - Sciences of Technology
Community College of Philadelphia
Philadelphia, PA06.2015
High School Diploma -
Overbrook High School
Philadelphia, PA05.2013
Skills
- Food Safety Compliance
- Menu development
- Event planning proficiency
- Sales Strategy Implementation
Certification
Serv Safe Certifications
Tips Certified
Certified Meeting Professional
Timeline
Senior Catering Sales Manager
Andmore, Aramark
07.2023 - Current
Catering Sales Coordinator
Ambridge Hospitality,Marriott
02.2022 - 07.2023
Retail/Assistant Residential Manager
Aramark, Spellman College
03.2021 - 05.2023
Supervisor/Assistant Banquet Events Manager
Levy Restaurant's Group, GWCC
09.2016 - 09.2019
Resident Care Coordinator Assistant
Symphony Square
01.2014 - 04.2016
Bachelor of Science - Health Administration
Western Governors University
Associate of Science - Sciences of Technology
Community College of Philadelphia
High School Diploma -
Overbrook High School
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