Ana Morais
Boca Raton
Summary
College Freshman with retail sales and customer service experience, proficient in operating POS systems and managing transactions. Demonstrated ability to maintain an organized sales floor in fast-paced environments. Bilingual in English and Portuguese, with beginner-level Korean skills. Recognized for strong communication, teamwork, and a positive attitude in customer-focused settings.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Sales Associate
Billabong
Deerfield Beach
08.2025 - Current
- Delivered excellent customer service in a fast-paced retail environment.
- Guided customers in product selection to meet individual needs and preferences, enhancing satisfaction.
- Addressed customer concerns effectively, contributing to improved overall shopping experience.
- Operated POS system for purchases, returns, and exchanges.
- Processed cash, credit card, and digital payments accurately.
- Maintained store organization, restocked merchandise, and ensured visual presentation standards.
- Supported inventory management through receiving shipments and stock replenishment.
- Partnered with team members to consistently meet and exceed daily sales targets.
Education
High School Diploma -
Boca Raton Community High School
Boca Raton, FL05-2026
Associate of Arts - Psychology
Valencia College
Orlando, FL07-2026
Skills
- Sales techniques
- Upselling strategies
- Customer engagement strategies
- Customer service
- POS systems and adaptability
- Inventory management and cash handling
- Retail product display
- Team collaboration and teamwork
- Communication etiquette
Languages
English
Native/ Bilingual
Portuguese
Native/ Bilingual
Korean
Elementary
Spanish
Elementary
Certification
- TOPIK - Test of Proficiency in Korean (Level 2)
Timeline
Sales Associate
Billabong
08.2025 - Current
High School Diploma -
Boca Raton Community High School
Associate of Arts - Psychology
Valencia College