Summary
Overview
Work History
Education
Skills
Timeline
StoreManager

Ana Morales

Hobbs,NM

Summary

Focused Assistant Store Manager known for creating stunning merchandise displays and improving revenue for location. Offering exemplary writing and oral communication skills. Experience in diverse retail environments. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Professionally interacted with customers to promote customer service ratings. Results-oriented Assistant Store Manager offering years of increasing revenue and profitability and managing loss and shrinkage. Well-versed in inventory control, buying and merchandising for perishable and non-perishable goods. Energetic and productive to thrive in customer-focused, fast-paced environment. Determined with success boosting productivity and streamlining procedures for organizations. Focused on smoothly overseeing financial, personnel and operational facets. Expertly balanced targets with resources and optimized long-term success.

Overview

19
19
years of professional experience

Work History

ASM

Dollar General
Hobbs, NM
10.2014 - Current
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.

Store Manager

Dollar General
Hobbs, NM
10.2014 - Current
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Approved regular payroll submissions for employees.
  • Rotated merchandise and displays to feature new products and promotions.
  • Supervised guests at front counter, answering questions regarding products.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Coached sales associates on product knowledge by using wide variety of training tools.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Rotated stock to achieve optimum appeal and minimize shrinkage.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
  • Developed new store location from ground up by hiring and training efficient team.
  • Analyzed and interpreted store trends to facilitate planning.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Devised processes to boost long-term business success and increase profit levels.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.

Store Manager

Family Dollar
Hobbs , NM
03.2010 - 08.2014
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Education

High School Diploma -

Hobbs High School
Hobbs, NM
05.2000

Skills

  • Product Location
  • Policies and Procedures
  • Detail-Oriented
  • Feedback Acceptance
  • Sweeping and Mopping
  • Honest and Ethical
  • Staff Supervision
  • Customer Transactions
  • Pricing and Markdowns
  • Complaint Resolution
  • Cleaning and Sanitizing
  • Cooperative Attitude
  • Customer Relations
  • Credits and Refunds
  • Employee Training
  • Problem Solving
  • Product Scanning
  • Price Identification
  • Inventory Stocking
  • Cash Register Operations
  • Cash Handling
  • Shipment Procedures
  • Coupon Redemption
  • Reliable and Responsible
  • Payment Processing
  • Coin and Currency Counting
  • Relationship Building
  • Till Counting
  • Return and Exchange Processing
  • Active Listening
  • Service Minded
  • Team Collaboration
  • Adaptable and Flexible
  • Account Invoicing
  • Total Sales Reconciliation
  • Microsoft Office
  • Basic Mathematics
  • Team Leadership
  • Creative Thinking
  • Reporting and Documentation
  • Transaction Balance Sheets

Timeline

ASM

Dollar General
10.2014 - Current

Store Manager

Dollar General
10.2014 - Current

Store Manager

Family Dollar
03.2010 - 08.2014

High School Diploma -

Hobbs High School

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Ana Morales