Ana Morales
Somerton,USA
Summary
Dynamic professional with a proven track record at RES, adept in developing policies for operational efficiency and enhancing user satisfaction through technical support. Excelled in bilingual training delivery at Advanced Call Center Technologies LLC, leveraging engaging presentation skills and Microsoft Excel mastery. Achieved significant improvements in employee performance and system functionality.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Site Administrator
RES
Bronte, TX
04.2023 - Current
- Developed and implemented site-wide policies and procedures, ensuring compliance and operational efficiency
- Monitored and evaluated system performance, providing detailed reports to ensure optimal functioning
- Managed user accounts, access rights, and security settings across multiple sites
- Delivered technical support for hardware and software issues, improving user satisfaction and productivity
- Coordinated with vendors to maintain and update software applications
- Created comprehensive documentation for system maintenance and troubleshooting processes
- Conducted safety training and assessments, ensuring compliance with safety regulations and protocols
- Performed regular risk assessments and inspections, maintaining detailed records of safety-related incidents
Trainer
Advanced Call Center Technologies LLC
Somerton, AZ
07.2021 - 04.2023
- Designed and developed training materials, enhancing the onboarding experience for new employees
- Facilitated orientation sessions, providing a thorough understanding of company policies and procedures
- Evaluated employee performance during training, offering constructive feedback to support development
- Organized workshops, webinars, and one-on-one coaching sessions to improve employee skills and knowledge
Education
High School Diploma -
KOFA High School
ArizonaSome College Coursework -
University of Phoenix
Skills
- Engaging Presentation Skills
- Bilingual (English/Spanish)
- Microsoft Excel
- Microsoft Word
- Client Relations
- Quality Assurance
- CPR/AED Certified
Certification
CPR/AED Certified
References
Available upon request.
Timeline
Site Administrator
RES
04.2023 - Current
Trainer
Advanced Call Center Technologies LLC
07.2021 - 04.2023
CPR/AED Certified
High School Diploma -
KOFA High School
Some College Coursework -
University of Phoenix
Similar Profiles
ANA MORALESANA MORALES
Site Administrator at RESSite Administrator at RES
Guy WilliamGuy William
Tool Manager at RESTool Manager at RES
Jonathan AzanonJonathan Azanon
Journeyman Pipefitter at RESJourneyman Pipefitter at RES