Ana More
Lawrence,MA
Summary
Accomplished Supervising Manager at Centro Médico San Rafael, renowned for driving cost reduction while enhancing quality. Expert in employee development and innovation management, fostering a positive work environment. Achieved a 20% increase in staff retention through strategic initiatives. Proficient in data-driven decision making and effective communication, ensuring operational excellence.
Overview
12
12
years of professional experience
Work History
Supervising Manager
Centro Médico San Rafael
Dominican Republic
06.2020 - 08.2024
- Delivered measurable results in cost reduction initiatives without sacrificing quality or customer satisfaction levels.
- Increased staff retention through competitive compensation packages, comprehensive benefits, and opportunities for professional development.
- Enhanced employee productivity through regular performance evaluations and tailored training programs.
- Implemented robust quality control measures to maintain high standards of service delivery consistently.
- Established a positive work environment with effective leadership, clear expectations, and open communication.
Asistente Administrativo
Distribuidora De Licor
06.2012 - 03.2016
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
Asistente Administrativo
Otium Tour Operador
Panama
06.2017 - 07.2020
Education
Licenciado En Contabilidad -
Universidad Católica Nordestana
San Francisco De Macorís, República Dominicana 03.2021
Skills
- Employee development
- Innovation management
- Troubleshooting and problem resolution
- Data-driven decision making
- Operations management
- Documentation and reporting
- Organizational improvement
- Organizational development
- Reporting oversight
- Market analysis
Languages
Spanish
Native or Bilingual
Timeline
Supervising Manager
Centro Médico San Rafael
06.2020 - 08.2024
Asistente Administrativo
Otium Tour Operador
06.2017 - 07.2020
Asistente Administrativo
Distribuidora De Licor
06.2012 - 03.2016
Licenciado En Contabilidad -
Universidad Católica Nordestana