Ana Moreno
Chula Vista,CA
Summary
Proven leader and skilled food service professional with extensive experience at Scarob Inc. Dba McDonalds, enhancing customer satisfaction and team productivity. Expert in POS System Operation and fostering positive work environments. Achieved significant reductions in shrinkage rates through effective loss prevention strategies. Demonstrates exceptional food safety knowledge and a commitment to quality service.
Overview
37
37
years of professional experience
Work History
Food Service Assistant I
Grossmont High School District
2021.11 - Current
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Completed daily tasks such as dishwashing and restocking while adhering to established safety protocols.
- Maintained proper food storage procedures, reducing waste and ensuring optimal freshness for all menu items.
- Ensured compliance with health regulations through frequent cleaning and sanitation practices within the food preparation area.
- Contributed to team success by proactively assisting coworkers during peak hours or covering shifts when needed.
- Prepared fresh, appetizing meals according to dietary guidelines and menu specifications.
First Assistant Manager
Scarob Inc. Dba McDonalds
1987.02 - 2019.12
- Led a dynamic team of employees, fostering a positive work environment and promoting growth opportunities.
- Maintained an organized stockroom to facilitate efficient replenishment of sales floor merchandise.
- Implemented loss prevention measures, resulting in decreased shrinkage rates and increased profitability.
- Enhanced customer satisfaction with excellent service, prompt problem resolution, and attention to detail.
- Worked closely with the store manager on budgeting exercises that optimized expenses without sacrificing quality or customer satisfaction.
- Ensured compliance with all company policies, local regulations, and health codes to maintain a safe working environment for all employees.
- Improved team productivity by implementing efficient staff scheduling and task delegation.
- Conducted regular employee training sessions to ensure consistent product knowledge and exceptional customer service skills.
- Managed daily cash handling procedures, ensuring accuracy in transactions and maintaining financial security.
- Provided ongoing feedback and coaching for employees to aid their professional development and improve their performance levels.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
High School Diploma -
Lincoln High School
San Diego, CASkills
- POS System Operation
- Food safety knowledge
- Safe Food Handling
- Food presentation
Languages
Spanish
Native or Bilingual
Timeline
Food Service Assistant I
Grossmont High School District
2021.11 - Current
First Assistant Manager
Scarob Inc. Dba McDonalds
1987.02 - 2019.12
High School Diploma -
Lincoln High School