Ana Muradova
Chicago,IL
Summary
Customer-focused professional with a strong background in client relations, hospitality, and team collaboration across diverse industries, including gaming, healthcare, and retail. Successfully advanced from Game Presenter to Service Support Specialist at Evolution Gaming, excelling in high-pressure, fast-paced environments. Known for exceptional communication skills, attention to detail, and a commitment to creating engaging and positive guest experiences. Eager to bring a versatile skill set and passion for outstanding service to your company.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Associate
Michele Lopriore
Chicago, IL
05.2024 - 12.2024
- Assisted customers with product selection, sizing and styling.
- Greeted customers and provided exceptional customer service.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Processed returns, exchanges, and refunds in accordance with company policies.
Service Support Specialist
Evolution Gaming
Tbilisi, Georgia
01.2023 - 07.2024
- The Service Support Specialist is responsible for managing table uptime and minimizing table downtime as much as possible by proactively dealing with different type of technical issues, following proper escalation path, notifying Licensees in a timely manner about issues occurred and tracking incidents in JIRA / TTS / SST systems, and testing the studio during critical situations.
Personal Trainer
sakemata fitness
Tbilisi, Georgi
08.2023 - 03.2024
- Developed personalized fitness programs for clients based on their individual goals and needs.
- Monitored progress of clients during workouts and provided feedback and encouragement.
- Assisted clients in setting realistic short-term and long-term goals.
Game Presenter
Evolution Gaming
Tbilisi, Georgia
01.2022 - 01.2023
- The Game Presenter is responsible to provide professional and friendly interaction with players via real-time Chat systems and carrying out all gaming processes.
CNA
Aladashvili's clinic
Tbilisi, Georgia
03.2021 - 09.2021
- Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Reported changes in patient conditions to registered nurse or physician.
- Administered medications under supervision of a licensed nurse.
Education
Associate of Science - Nursing
City Colleges of Chicago
Chicago, ILM.D. - Medicine Faculty
Tbilisi State Medical University
Tbilisi, Georgia03-2024
High School Diploma -
N41 School
Tbilisi, Georgia07-2018
Skills
- Outgoing personality
- Computer skills
- Sales goals attainment
- Software troubleshooting
- Customer service
- Multitasking and organization
- analytical skills
- Service-oriented personality traits
- Strong problem-solving skills
- strong attention to detail
- excellent communication skills
Certification
- obtained certification in personal training and nutrition
Languages
English
Professional
Russian
Native/ Bilingual
Ukrainian
Professional
German
Limited
Georgian
Native/ Bilingual
Accomplishments
- been announced best Service Support Specialist 3 months in a row at Evolution Gaming.
Affiliations
- Held outdoors fitness activities in summer bootcamps.
Timeline
Sales Associate
Michele Lopriore
05.2024 - 12.2024
Personal Trainer
sakemata fitness
08.2023 - 03.2024
Service Support Specialist
Evolution Gaming
01.2023 - 07.2024
Game Presenter
Evolution Gaming
01.2022 - 01.2023
CNA
Aladashvili's clinic
03.2021 - 09.2021
Associate of Science - Nursing
City Colleges of Chicago
M.D. - Medicine Faculty
Tbilisi State Medical University
High School Diploma -
N41 School
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