Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ana Nacianceno

Brownsville

Summary

Knowledgeable and dedicated customer service professional with extensive experience in CSR industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

8
8
years of professional experience

Work History

OPM Postal Open Season

Maximus Call Center
11.2024 - 12.2024
  • Provided excellent service for postal retirees in getting them enrolled for their health plan
  • Worked in a fast-paced environment during open enrollment

Product Support Representative

TaskUs
08.2023 - 02.2024
  • Established strong relationships with customers by providing exceptional support
  • Delivered top-notch customer service, effectively managing high chat & email volumes and maintaining a professional demeanor under pressure.
  • Enhanced customer satisfaction by promptly addressing and resolving product-related issues.
  • Responded to customer inquiries and provided technical assistance via Chat & Email.

Guest Service Supervisor

Pearl Resort & Spa
04.2017 - 02.2020
  • Assist guest with their check-in process
  • Solve issues our guest might of had
  • Answer incoming calls and direct to the corresponding department
  • Answer email on a daily basis
  • Assist manager with creating employee schedules
  • Made sure all employees and tasks are getting done correctly
  • Keep up with reports during a specific shift

Education

Lopez High School
Brownsville, TX

Skills

  • Chat Support
  • Email Correspondence
  • Client Communications
  • Document Management
  • Employee Schedule Creation
  • Recruitment
  • Human Resources Management
  • Payroll Administration
  • Issue Resolution
  • Data Entry
  • Team Leadership
  • HR Policies & Procedures
  • Microsoft Teams
  • Google Sheets
  • Task Prioritizing
  • Microsoft Office
  • Problem-solving skills
  • Customer support
  • Data entry
  • Customer service
  • Inbound phone calls
  • Product knowledge
  • Account updating
  • Technical support
  • CRM navigation
  • Open enrollment procedures
  • Remote support
  • Live chat support
  • Chat support proficiency
  • Remote chat support
  • Telephone and email support

Languages

English
Spanish

Timeline

OPM Postal Open Season

Maximus Call Center
11.2024 - 12.2024

Product Support Representative

TaskUs
08.2023 - 02.2024

Guest Service Supervisor

Pearl Resort & Spa
04.2017 - 02.2020

Lopez High School
Ana Nacianceno