Ana Namenye
Mishawaka,Indiana
Summary
Driven and highly qualified professional specializing in diversity recruiting, operational management and employee engagement. Experienced in recruiting suitable candidates and maintaining employee information. Adept at building positive relationships with employees and staff.
Overview
14
14
years of professional experience
Work History
Human Resource Coordinator
Lippert Components
04.2021 - 03.2023
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Maintained human resources information system and kept employee files up to date and accurate.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Completed employee employment verifications and unemployment paperwork prior to hire or termination.
- Completed onboarding and new hire orientations for over 450 team members
- Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
- Supported employee relations, cultivating retention with welcoming and inclusive work culture.
Insurance Customer Service Representative
Duncan Systems by Lippert Components
08.2019 - 04.2021
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Responded to customer requests for products, services, and company information.
- Assisted customers with completing insurance claims on their specialty vehicles
- Fielded customer complaints, escalating complex issues to management for resolution.
- Liaised with insurance carriers to resolve billing errors and discrepancies.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Processed and recorded replacement parts on a wide variety of claims.
Homemaker
None
09.2009 - 08.2020
- Cultivated interpersonal skills by building positive relationships.
- Assisted with PTA's and volunteer events at the children's school.
- Proven ability to develop and implement creative solutions to complex problems.
- Organized and detail-oriented with a strong work ethic.
Education
Associate's Degree - General Studies
Indiana University, Purdue University Indianapolis
Indianapolis, IN05-2006
Skills
- Training development
- Company organization
- Staff management
- Staff recruiting and retention
- New employee orientations
Timeline
Human Resource Coordinator
Lippert Components
04.2021 - 03.2023
Insurance Customer Service Representative
Duncan Systems by Lippert Components
08.2019 - 04.2021
Homemaker
None
09.2009 - 08.2020
Associate's Degree - General Studies
Indiana University, Purdue University Indianapolis
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