Ana Ocampo

Transferred to Maitland from Winter Park to expand my clientele and seek new opportunities for growth. Most work tasks carried over, but in Maitland there were more administrative expectations.

• Kept animal coats clean and healthy with regular washing, grooming, and trimming
• Kept cages, kennels, play yards, and grooming areas neat and clean
• Educated visitors and staff on proper animal care and handling
• Assisted with development of price sheets and service upgrade plans
• Contributed to client retention by consistently providing outstanding customer service to both clients and pets
• Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs

As a pet stylist at a high volume Pet Boutique and Salon in the heart of Winter Park, FL I worked effortlessly to provide clients with the best dog grooming service by styling pets to owners specific instructions and providing their beloved pets with top-notch care.

Some responsibilities include

• Bathing pets properly according to coat type and when needed remove fleas, ticks and other parasites.
• Clipping/shaving/scissoring their fur.
• Detangle dogs when possible and discuss proper care and maintenance with pet parent at drop off and pick up.
• Brushing their teeth and using breath freshening spray.
• Trimming nails using clippers and grinders.
• Cleaning their ears with safe cleansing solution to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
• Kept animal coats clean and healthy with regular washing, grooming, and trimming.
• Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
• Monitored animal behavior and completed hundreds of examinations to identify abnormalities, injuries, or potential diseases and communicated concerns to owners.

As a groomer for a luxury mobile grooming service, I traveled to clients' homes and parked a modified camper trailer turned salon in front of their homes for the most convenient and comfortable grooming experience for both pet and pet parent. Responsibilities for this job include safely operating the trailer to clients' homes, performing various grooming duties like bathing properly according to coat type, trimming and filing nails, brushing their teeth, cleaning their ears, shaving/clipping the fur and scissoring trims according to client request, coloring pet hair with permanent and semi-permanent dyes according to client request, or trimming according to standard breed style.

I worked in a fast-paced salon styling pets according to owners instructions or standard grooming styles, accommodating any special requests that pet owners may have. My responsibilities would include

• Bathing the pet properly according to coat type and when needed remove fleas, ticks and other parasites.
• Clipping/shaving/scissoring their fur.
• Demat dogs when possible and discuss proper care and maintenance with pet parent at drop off and pick up.
• Brushing their teeth and using breath freshening spray.
• Trimming nails using clippers and grinders.
• Cleaning their ears with safe cleansing solution to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
• Safely handling large dogs weighing over 50lbs and being able to effectively remove undercoat buildup by conducting de-shedding treatment on double-coated animals such as Huskies and Malamutes.
• Provide specialty breed clips when requested.
• Met with clients to discuss cut and style preferences prior to caring for animals.
• Handled administrative work such as answering telephones and scheduling appointments for visits.

I worked as a sales associate on the cash register, helping customers with all their needs and answering any questions they may have.

• Helped customers locate products and checked store system for merchandise at other sites.
• Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
• Answered customer questions regarding sizing, accessories and proper care for merchandise.