Summary
Overview
Work History
Education
Skills
Software
Certification
Timeline
Hi, I’m

Mary Rosado

C
Brooklyn,NY
Mary Rosado

Summary

Proactive Professional Pet Stylist always ready for diverse animal needs. Knowledgeable about nutrition, medication and differences between breeds. Maintains health of groups of animals by calmly controlling behaviors and anticipating problems. Responsible Animal Caretaker skilled in bathing, grooming and general animal welfare management. Promotes good health with fun, safe and clean environments. Dependably carries out instructions and stays current on schedules.

Overview

6
years of professional experience
4
years of post-secondary education
2
Certifications
2
Languages

Work History

PetSmart Charities
Brooklyn, NY

Professional Pet Stylist
03.2019 - Current

Job overview

  • Kept animal coats clean and healthy with regular washing, grooming, and trimming.
  • Assisted with development of animal behavior modification plans.
  • Washed, trimmed and brushed animals to maintain good grooming standards.
  • Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
  • Monitored animals for behavioral problems and signs of health issues.
  • Groomed 30 dogs and cats per week, using various tools such as sheers, nail clippers, blades, brushes and de-matting and de-shedding combs.
  • Used Prism to maintain animal behavior, health and care records.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.

PetSmart Charities
Brooklyn, NY

Customer Success Manager
03.2018 - 03.2019

Job overview

  • Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Established strong relationships with key customers, resulting in increased customer loyalty.
  • Analyzed customer data to identify trends and develop strategies to improve customer success metrics.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Education

Saint Michael's Academy
New York, NY

Diploma from General Studies
09.2000 - 06.2004

University Overview

Skills

Critical Thinking

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Software

Prism

Microsoft

Excel

Certification

Pet Stylist

Timeline

Pet Stylist

11-2020
Professional Pet Stylist
PetSmart Charities
03.2019 - Current
Customer Success Manager
PetSmart Charities
03.2018 - 03.2019

Salon Safty

03-2018
Saint Michael's Academy
Diploma from General Studies
09.2000 - 06.2004

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Mary RosadoC