Ana Ochoa
Student
Phoenix,AZ
Summary
An enthusiastic and reliable individual who takes pride in providing excellent
service and creating memorable experiences. Skilled in anticipating
individuals' needs, addressing complaints, resolving issues promptly, and
maintaining focus and a positive attitude in stressful situations and high- volume environments.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
1
1
Language
Work History
Team Member
Chick-fil-A
Phoenix, AZ
07.2024 - Current
- Ensured high customer satisfaction through consistent adherence to food quality standards
- Learned all required tasks quickly to maximize performance.
- Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
Server
Oreganos Pizza Bistro
Phoenix, Arizona
03.2022 - 04.2024
- Implementing innovative strategies to enhance customer experience.
- Problem-solving to swiftly address and rectify customer complaints.
- Positively impacting the restaurant's reputation and customer retention.
- Answered customers' questions, recommended items, and recorded order information.
- Boosted customer satisfaction by streamlining service delivery processes.
Education
Bachelor of Science - Criminology And Criminal Justice
Arizona State University
Phoenix, AZ 08.2022 - 05.2024
Skills
Multitasking
Problem-solving abilities
Reliability
Special requests handling
Memory retention
Positive and professional
Timeline
Team Member
Chick-fil-A
07.2024 - Current
Bachelor of Science - Criminology And Criminal Justice
Arizona State University
08.2022 - 05.2024
Server
Oreganos Pizza Bistro
03.2022 - 04.2024