Ana Ochoa
Phoenix,AZ
Summary
An enthusiastic and reliable individual who takes pride in providing excellent
service and creating memorable experiences. Skilled in anticipating
individuals' needs, addressing complaints, resolving issues promptly, and
maintaining focus and a positive attitude in stressful situations and high- volume environments.
Overview
3
3
years of professional experience
Work History
Team Leader
Chick-fil-A
07.2024 - Current
- Ensured high customer satisfaction through consistent adherence to food quality standards
- Learned all required tasks quickly to maximize performance.
- Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
Youth Mentor Volunteer
Arizona Department Of Juvenile Corrections
10.2024 - 12.2024
- Enhanced youth engagement by employing creative and interactive mentoring strategies.
- Provided emotional support and guidance to mentees, fostering self-confidence and resilience.
Server
Oreganos Pizza Bistro
03.2022 - 04.2024
- Implementing innovative strategies to enhance customer experience.
- Problem-solving to swiftly address and rectify customer complaints.
- Positively impacting the restaurant's reputation and customer retention.
- Answered customers' questions, recommended items, and recorded order information.
Education
Bachelor of Science - Criminology And Criminal Justice
Arizona State University
Phoenix, AZ05-2025
Skills
- Rapid and adaptive
- High Achiever
- Solution-Oriented Professional
- Memory retention
- Positive and professional
- Critical thinking
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Youth Mentor Volunteer
Arizona Department Of Juvenile Corrections
10.2024 - 12.2024
Team Leader
Chick-fil-A
07.2024 - Current
Server
Oreganos Pizza Bistro
03.2022 - 04.2024
Bachelor of Science - Criminology And Criminal Justice
Arizona State University
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