Ana Orpinel
Albuquerque,NM
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
5
5
years of professional experience
Work History
Retail Store Manager
Got Greens?
Albuquerque, NM
10.2024 - Current
- Led daily store operations, ensuring optimal inventory levels and customer satisfaction.
- Analyzed sales data to identify trends and inform merchandising strategies.
- Implemented loss prevention strategies, reducing shrinkage and enhancing profitability.
- Coordinated promotional events, driving foot traffic and increasing brand awareness.
- Optimized scheduling processes to improve staff efficiency and coverage during peak hours.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.
- Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Approved regular payroll submissions for employees.
- Developed strong vendor relationships to ensure timely delivery of products while negotiating favorable terms for payments or discounts on bulk purchases.
Restaurant Server
Rio Grande Social
Albuquerque, NM
04.2024 - 03.2025
- Provided exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely and accurate food delivery.
- Trained new servers on menu details, service standards, and operational procedures.
- Managed guest inquiries and resolved complaints to enhance dining experience.
- Implemented efficient table turnover strategies to maximize seating capacity.
- Developed rapport with regular patrons, fostering loyalty through personalized service.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Dental Assistant
Perfect Teeth
Albuquerque, NM
02.2023 - 12.2023
- Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
- Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Educated patients on proper oral hygiene techniques and habits.
- Maintained a neat, clean and organized environment throughout the office.
- Conducted routine maintenance of equipment used in dentistry operations.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
- Took digital X-rays of teeth using radiographic equipment.
- Sterilized instruments according to established guidelines and protocols.
- Kept accurate records of dental treatments provided for each patient's visit.
- Fabricated temporary crowns or bridges from impressions taken by the dentist.
- Ordered supplies necessary for daily operations of the practice.
- Instructed patients about postoperative instructions prescribed by their dentist.
- Reviewed patient charts prior to visits to ensure that all relevant information was available for the doctor's review.
- Assisted in laboratory procedures such as mixing impression materials or pouring casts from impressions taken by dentists.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Applied protective coating of fluoride to teeth during dental procedures.
- Briefed patients on dental procedures and payment plans to help make informed decisions.
- Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
Cashier
Garcia's Kitchen
Albuquerque, NM
07.2021 - 07.2024
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Trained new team members in cash register operation, stock procedures and customer services.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Collected payments and provided accurate change.
Education
Certificate - Dental Assistant
Pima Medical Institute
Albuquerque, NM04-2023
Externship
Perfect Teeth- Alice
Albuquerque, NM04-2023
Skills
Bilingual -Spanish and English
- Strong writing and verbal skills
- Highly motivated
- Strong multi-tasking
- Problem-solving
- Dependable and reliable
- Coaching and mentoring
- Sales leadership
- Detail-oriented
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Retail Store Manager
Got Greens?
10.2024 - Current
Restaurant Server
Rio Grande Social
04.2024 - 03.2025
Dental Assistant
Perfect Teeth
02.2023 - 12.2023
Cashier
Garcia's Kitchen
07.2021 - 07.2024
Certificate - Dental Assistant
Pima Medical Institute
Externship
Perfect Teeth- Alice