ANA ORTIZ
Summary
Experienced social work professional arranging services, collaborating with families and providing ongoing counseling and support. Excellent communication, planning and conflict resolution skills.
Overview
6
6
years of professional experience
Work History
Housing Stability Specialist Case Manager
El Concilio California
Stockton, CA
- Recording, reviewing, and interpreting data to determine the effectiveness of operations
- Researching discrepancies, operational problems, or other issues
- Examining records, reports, receipts, or other documents and comparing them to company assets and liabilities
- Facilitates client access to community resources, including locating recreational activities, housing, food, clothing, school programs, vocational opportunities or services, providers to teach life skills, and relevant mental health services; assists client to develop natural resources and make contact with social support networks
- Documents all client encounters and contracts made on behalf of clients; completes and submits billing documentation as appropriate; maintains comprehensive client files, which may include documents held for safekeeping on behalf of the client
- Identifies and provides emergency crisis services as necessary; makes immediate clinical assessments and responds according to accepted crisis intervention methods and techniques; coordinates other services as appropriate.
Cashier/Server/Manager
Michael's New York Style Pizza
Stockton, CA
06.2015 - 01.2021
- Mentored new team members on POS system operation, customer service strategies and sales goals
- Helped guests every day by processing payments, monitoring reward accounts and resolving service concerns
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
- Answered questions about store policies and concerns to support positive customer experiences
- Operated a cash register to record all transactions accurately and efficiently
- Served needs of more than 80 customers in a busy stressful environment
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Assisted customers by answering questions and fulfilling requests.
Education
Bachelor Of Liberal Studies: Expected -
CSU Sacramento State
12.2022
Associates Of Arts - Spanish
San Joaquin Delta College
Stockton, CA06.2019
High School Diploma -
Amos Alonzo Stagg High School
06.2014
Skills
- Internal Audit
- Analytical
- Mediating
- Data Entry
- Customer Relations
- Staff Training
- Progress Monitoring
- Active Listening
- Tenant Rights
Timeline
Cashier/Server/Manager
Michael's New York Style Pizza
06.2015 - 01.2021
Housing Stability Specialist Case Manager
El Concilio California
Bachelor Of Liberal Studies: Expected -
CSU Sacramento State
Associates Of Arts - Spanish
San Joaquin Delta College
High School Diploma -
Amos Alonzo Stagg High School
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