Kayla Gardner
Housing Stability Case Manager
Washington,District Of Columbia
Summary
Human Service Professional for over 4 years and interested in making an impact on the community.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
Work History
Housing Stability Case Manager
Community Of Hope
Washington, District Of Columbia
01.2020 - Current
- Welcomes families to the program, which includes reviewing and explaining program rules and client rights and responsibilities, and providing each family with a copy of the Program Rules.
- Works with families using a two-generation (whole family) approach to develop individual goal plans that are measureable and detailed with action steps that will help each family achieve their goals.
- Updates goal plans according to program contract guidelines and as needed, signed by client and case manager.
- Meets with families on caseload to support implementation of their goal plans and follow-up in accordance with program contract guidelines and family needs.
- Networks and coordinates with community resources, makes referrals as appropriate, and follows up to confirm and track families’ participation in housing, employment, medical care, substance abuse treatment, mental health treatment, training, etc.
- Maintains appropriate files, including detailed, timely case notes, Unusual Incident Reports, Program Rules, F-SPDAT assessments, goal plans, home visit reports, rental receipts/ ledgers, financial literacy documents, etc., according to the specifications in the program contract guidelines.
- Enters data into HMIS and appropriate databases, according to the schedule required by funding sources and Community of Hope.
Provides information, as needed, to the COH Housing Operations Coordinator, and applicable external funders including TCP, DHS, HUD, and DCHA.
Community Support Specialist
McClendon Center
Washington, District Of Columbia
01.2019 - 11.2019
- Provide ongoing assessment of consumers' wants and clearly identified needs.
- Facilitates the development and updating of the service plan and life domains assessment as required.
- Assist and supports consumers in crisis situations.
- Accompany consumers to critical services when necessary, especially medication appointments and Center
psychiatric appointments. - Develop familiarity with JCAHO, Medicaid and Department of Mental Health standards and compliance requirements, and assists as needed in maintaining JCAHO accreditation, Medicaid compliance and DMH.
Counseling Intern
ExtraOrdinary Education Services
Washington, District Of Columbia
10.2018 - 12.2018
- Provided social/emotional counseling to students
- Documented each session
- Completed SOAP notes
Medicaid Wavier Support Coordinator
Harris Support Services Inc.
Fort Lauderdale, FL
06.2016 - 05.2017
- Provided case management to individuals with Intellectual, Developmental Disabilities, Mental Health Challenges, Learning Disabilities, and Dually Diagnosed Individuals.
- Served a case load of 43 individuals.
- Maintained thorough case records & wrote detailed reports.
Completed case notes, wrote annual Support Plans that addressed individual needs. - Consulted with other professional regarding the treatment of specific clients.
- Connected individuals to community resources to aid with their needs.
- Interfaced with Court System
- Completed needed documentation to maintain individual's entitlement benefits i.e. Social Security benefits, Food
Stamps, and Medicaid benefits.
Education
Masters in Education - Clinical Mental Health
Howard University
Washington, DC 08.2017 - 05.2020
Bachelor of Science - Psychology
Charleston Southern University
Charleston, SC 08.2012 - 05.2016
Skills
Microsoft Office
Microsoft Teams
Goal Setting
Excellent Communication
Analytical and Critical Thinking
Flexible and Adaptable
Affiliations
Alpha Kappa Alpha Sorority Inc.- Spring.14
Volunteer
DEI Advisory Council at Community of Hope
- Discuss various DEI issues across the organization.
- Develops and promotes strategies and best practices within the realms of racial, social, sexual, and gender diversity.
Timeline
Housing Stability Case Manager
Community Of Hope
01.2020 - Current
Community Support Specialist
McClendon Center
01.2019 - 11.2019
Counseling Intern
ExtraOrdinary Education Services
10.2018 - 12.2018
Masters in Education - Clinical Mental Health
Howard University
08.2017 - 05.2020
Medicaid Wavier Support Coordinator
Harris Support Services Inc.
06.2016 - 05.2017
Bachelor of Science - Psychology
Charleston Southern University
08.2012 - 05.2016