Ana Page
Phoenix,AZ
Summary
Results-driven Senior Recruiting Coordinator known for high productivity and efficient task completion. Specialize in talent acquisition strategy, candidate sourcing techniques, and interview process optimization. Excel in communication, problem-solving, and adaptability, ensuring seamless recruitment cycles and positive candidate experiences.
Overview
9
9
years of professional experience
Work History
Senior Recruiting Coordinator
First Rate Staffing
Phoenix, Arizona
05.2022 - 10.2024
- Developed and maintained relationships with hiring managers to ensure successful recruitment strategies.
- Conducted in-depth interviews of potential candidates to assess their qualifications for open positions.
- Drafted job descriptions, posted openings on job boards and social media sites, and managed applicant tracking systems.
- Coordinated background checks, drug tests, reference checks, and other pre-employment activities.
- Maintained accurate records of employee attendance, leave balances and tax information.
- Verified employee hours worked against timesheets provided by supervisors.
- Maintained accurate records of employee information such as wages, performance reviews, benefits, leaves of absence.
- Compiled reports related to personnel activities such as attendance tracking, turnover rates, disciplinary actions.
- Reviewed and processed payroll-related actions to drive data accuracy and comply with company policy and federal and state regulations.
- Managed and updated recruitment ATS and CMS software.
Branch Manager
SOLUTIONS Staffing
Glendale, AZ
12.2019 - 12.2021
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Increased efficiency and drove branch revenue by optimizing daily operations.
- Designed sales and service strategies to improve revenue and retention.
- Communicated duties, compensation, benefits and working conditions to potential candidates, enabling solid understanding of job expectations.
- Trained and mentored newer recruiters in successful strategies for interviewing and qualifying candidates.
- Organized applicant drug tests and obtained results.
- Re-created hiring goals and objectives in difficult markets to address staffing issues.
- Brought in well-qualified, multifaced job candidates to fill open positions.
- Placed more than 1.040 candidates annually, including those seeking highly-targeted leadership positions.
- Generated more than $3 million in placement revenue through execution of 1 year through targeted talent searches.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
Supervisor
Results Companies
Wichita Falls, TX
01.2016 - 08.2019
- Delivered constructive call process feedback.
- Coached team members on metrics and consumer experience behavior identification to improve satisfaction ratings.
- Facilitated individual coaching sessions with CSRs to realign productivity goals.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Maintained strong call control and quickly worked through scripts to address problems.
- Worked with training team to maintain frontline agent and tier I and II agent product support and certification training initiatives.
- Managed 20 employees, including scheduling for frontline, tier I and tier II agents and product specialists to ensure optimal productivity.
- Defined and documented office procedures by updating SOPs and planning comprehensive training for administrative support staff.
Education
High School Diploma -
Amistad High School
Indio, CA06.2003
Skills
- Proficient in Excel, Avionte Classic and Bold, TempWorks, Timerack, Microsoft, and Gooogle Office
- Staff supervision
- QuickBooks
- Reliable
- Energetic
- Multi-tasking ability
- Excellent communication skills
- Employee training
- Client relationship management
- Federal regulations
- Safety protocol
- Document flow coordination
- Excellent time management skills
- Strong interpersonal skills
- Bilingual in Spanish
- Basic mathematical aptitude
- People-oriented
- Excellent work ethic
- Dependable
Timeline
Senior Recruiting Coordinator
First Rate Staffing
05.2022 - 10.2024
Branch Manager
SOLUTIONS Staffing
12.2019 - 12.2021
Supervisor
Results Companies
01.2016 - 08.2019
High School Diploma -
Amistad High School