Summary
Overview
Work History
Education
Skills
Yoga, Meditation
Languages
Timeline
Generic

Lisseth Ennisch

Hawthorne,Nj

Summary

Dedicated Customer Service Representative providing an active listening and problem solving with 4 years achieving customer service satisfaction and customer retention goals.

Bilingual Customer Service Agent skilled at communicating with people from all backgrounds while providing exceptional customer service.

Overview

11
11
years of professional experience

Work History

Customer Service

George Benson Electric Inc.
09.2020 - Current

Managed and prioritized customer service requests to achieve prompt resolution.

  • Assessed and resolved customer service problems and executed solutions.
  • Analyzed customer feedback and provided solutions to improve customer service.
  • Assisted store manager in meeting standards for customer service and quality.
  • Achieved individual sales goals and customer service goals.


Sales Assistant

George Benson Electric Inc.
09.2020 - Current
  • Increased sales by building strong customer relationships and providing excellent service.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Offered exceptional after-sales support by following up with clients on purchases or addressing any concerns promptly.

Supervisor Receiving Area

Bergen Logistics Inc.
01.2017 - 08.2020
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.


Secretary

Tecopesca
04.2013 - 11.2016
  • Enhanced office efficiency by streamlining filing systems and organizing documents.
  • Managed executive calendars, scheduling appointments and meetings to optimize time management.

Education

Customer Relationship Management -

Stella Maris College
Ecuador

Skills

  • Conflict Resolution
  • Multitasking Abilities
  • Customer Retention
  • Effective Communication
  • Process Improvement
  • Call Center Experience

Yoga, Meditation

Regular practice of yoga and meditation enhances my ability to manage stress effectively, fostering a focused and composed mindset in high-pressure work environments.

The discipline of yoga and meditation has honed my ability to maintain concentration over extended periods, resulting in heightened productivity and efficient task completion.

Languages

Spanish
Native or Bilingual

Timeline

Customer Service

George Benson Electric Inc.
09.2020 - Current

Sales Assistant

George Benson Electric Inc.
09.2020 - Current

Supervisor Receiving Area

Bergen Logistics Inc.
01.2017 - 08.2020

Secretary

Tecopesca
04.2013 - 11.2016

Customer Relationship Management -

Stella Maris College
Lisseth Ennisch