ANA PEREZ
Bronx,NY
Summary
Creative and resourceful community service professional talented at quickly mastering new skills and
processing new information. Diplomatic and gracious with a desire to deliver exceptional customer
service.
Overview
15
15
years of professional experience
Work History
Aging Specialist
Vibrant Emotional Health
2020.06 - Current
- Conduct individual counseling and therapy to older adults struggling with psychiatric symptoms and addictions. Develop individualized treatment plans and update service plans as needed.
- Work from trauma-informed, strength-based, client-centered perspective to independently conduct assessment and psychosocial treatment.
- Provide case management, crisis intervention, and collaborate with other Service Providers to support client's recovery journey.
- Participate in weekly clinical meetings with Program Director and other counselors to discuss patient's goals and/or challenges in treatment.
Enrollment Manager
Montefiore Diamond Care Plan
2017.05 - 2024.01
- Responsible for managing overall eligibility, enrollment strategies, and operations for Montefiore Diamond Care Managed Long Term Care (MLTC) Plan. Generated 90% of enrollment conversions by implementing processes that produced membership increased. Subject matter expert on all Medicaid, plan eligibility, enrollment policies and processes. Served as liaison with important city and state agencies.
Team Lead Enrollment Medicaid/Enrollment Medicaid Supervisor
Healthfirst
2014.09 - 2017.05
- Lead team of seven Enrollment Specialists. Assisted in hiring, training and coaching of direct reports. Conducted customer phone surveys to ensure all enrollment and Medicaid applications were completed in accordance with company protocols and state regulations. Conducted individual and group staff meetings, annual performance evaluations, and handling disciplinary actions. Tracked enrollment/Medicaid application outcomes, in order to meet department enrollment conversion goals. Coordinated synchronized workflow by interacting with staff in Marketing, Clinical Team, Intake unit, and referral sources. Prepared monthly summary reports for Director/VP operations to show status of enrollment conversions and Medicaid status. Served as resource on Medicaid and other entitlement programs. Team consistently generated 90% of enrollment conversions monthly.
Entitlement Supervisor
HHH Choices Health Plan
2008.12 - 2014.09
- Supervised two Entitlement Specialists. Conducted individual pre-enrollment screening for potential members. Identified obstacles and opportunities for plan's enrollment. Team met enrollment conversion goals of 90%. Completed Medicaid applications, recertification, and food stamps applications for new enrollees. Traveled throughout New York City boroughs and Westchester county presenting program features, benefits and Commitments. Submitted documentation to Human Resources Administration(HRA) within specified time-frame to secure Medicaid coverage for participants. Serving as liaison between all parties and acting as member's advocate. Conducted visits to public assistance offices to reopen cases or report change of information. Generated progress report for program director and Intake Dept.
Education
Master of Social Work - Master of Social Work
Silver School of Social Work
New York2020
Bachelor of Science - Computing and Management
Lehman College
Bronx, NYSkills
- Excellent interpersonal skills
- Valid New York State drivers license
- Leadership Skills
- Effective communication skills
- Proficiency in [Microsoft Office]
- Active Listening
- Teambuilding
- Teamwork and Collaboration
- Problem-Solving
- Documentation and paperwork
Social Work Internships
Social Work Intern-Vibrant Emotional Health, ACT Program-Bx NY May 2019 to April 2020
- Provided psychosocial counseling/treatment services to older adult clients suffering from chronic mental illness. Established therapeutic alliance with the patient and family. Participation in weekly clinical team meetings to discuss client progress, assure consistent implementation of treatment plan goals/objectives, and promote team involvement in problem solving/resolution.
Social Work Intern-Pibly Residential Inc-Bx NY May 2018 to April 2019
- Utilized evidence-based interventions/protocols in individual and group therapy. Designed and facilitated a weekly therapeutic group to adult clients living with a chronic mental illness and battling addiction problems.
Social Services Experience
Case Manager-Narco Freedom Inc-Hope Case Management-Bx NY April 2008 to November 2008
- Reported to assigned Assistant Director and met with Assistant Director on a bi-weekly basis for supervision or more often if needed. Supervised the Case Management Technician and Community Follow-up Worker on the team and trained them in conjunction with the program Assistant Director. Performed psychosocial needs assessment, referral, linkage, advocacy, and follow-up for clients Conducted periodic chart review
Case Manager Technician-Narco Freedom Inc-Hope Case Management-Bx NY April 2006 to April 2008
- Provided aid to case management team in identifying, screening and developing a care plan for patients with HIV/AIDS. Participated in the process of assessment, referral, linkage, and advocacy. Assisted in developing resources for referrals in all areas needed to assist clients and their families. Participated in case conferences with service providers to assure continuity of Care. Ongoing field work by visiting client's residence, local hospitals and community-based clinics.
Community Follow-Up Worker-Narco Freedom Inc-Hope Case Management-Bx NY June 2005 to April 2006
- Supported Case Management team in processing referrals of clients with HIV/AIDS. Assisted clients with entry into substance abuse treatment programs as well as monitoring the receiving of proper medical/mental health services. Escorted clients to agency visits and advocated for their needs. Helped clients in obtaining entitlements such as Medicaid and adequate housing assistance.
Accomplishments
- Delivered services that resulted in 90% of enrollments in a month.
- Secured thousands of dollars that was owed to the company by the Human Resources Administration Program (HRA)
Affiliations
Leadership Skills For Women In The Workplace American Management Association(AMA) New York, New York
Management Skills For New Supervisors American Management Association(AMA) New York, New York, USA
Skills
- Leadership
- Assessment
- Case Management
- Crisis Intervention
- Fluent in Spanish
Timeline
Aging Specialist
Vibrant Emotional Health
2020.06 - Current
Enrollment Manager
Montefiore Diamond Care Plan
2017.05 - 2024.01
Team Lead Enrollment Medicaid/Enrollment Medicaid Supervisor
Healthfirst
2014.09 - 2017.05
Entitlement Supervisor
HHH Choices Health Plan
2008.12 - 2014.09
Master of Social Work - Master of Social Work
Silver School of Social Work
Bachelor of Science - Computing and Management
Lehman College
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