Ana Perez
San Marcos,TX
Summary
A dedicated professional with expertise in time management, accuracy, and attention to detail to meet and exceed company expectations. A self-starter with a positive attitude who works independently and as part of a team. Communicates with people of all levels of responsibility.
Overview
14
14
years of professional experience
Work History
Server/ Manager
Garcia’s Mexican Restaurant
San Marcos, TX
08.2022 - Current
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Troubleshot complex technical issues effectively, reducing resolution time significantly while maintaining customer satisfaction levels.
- Managed multiple servers across diverse platforms, ensuring seamless integration and interoperability.
- Liaised between servers and upper management to address issues and manage challenges.
- Monitored server performance and provided feedback to enhance server delivery.
- Reduced downtime with proactive maintenance and regular system checks for optimal server functionality.
- Enforced compliance with food safety and sanitation standards throughout restaurant.
- Checked establishment, service stands, and aisle area cleanliness before welcoming guests.
- Trained junior team members on server management techniques and procedures, fostering a culture of continuous learning within the team.
- Cultivated guest satisfaction and loyalty through consistent commitment to quality service.
- Established team strengths and weaknesses and exploited opportunities to boost employee output and customer satisfaction.
- Optimized server configurations for improved performance, reliability, and costefficiency.
- Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
- Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.
- Enforced compliance with uniform and personal presentation standards.
Server
Taqueria La Fonda
San Marcos, TX
06.2015 - Current
- Greet customers, present menus, and explain daily specials to customers
- Answer questions related to menu items
- Take food and beverage orders from customers
- Relay food and beverage orders to the kitchen staff
- Prepare drinks and food garnishes
- Carry trays of food or drinks from the kitchen to the dining tables
- Remove dirty dishes and glasses, and clean tables after customers finish meals
- Prepare itemized checks and take payments from customers
- Clean and set up dining areas, refill condiments, roll silverware into napkins, and stock service areas
Hospice Certified Nursing Assistant
Amedisys Hospice
Austin, TX
01.2020 - 08.2022
- Provided end-of-life care for patients while respecting their dignity and personal wishes, allowing them to pass comfortably.
- Prevented bedsores and other complications by regularly repositioning patients and maintaining proper hygiene practices.
- Assisted patients with activities of daily living such as bathing, dressing, grooming, and feeding while preserving their autonomy whenever possible.
- Recognized individual cultural, religious, and spiritual beliefs when delivering care, creating a respectful and inclusive environment for patients and families.
Hospice Home Health Aide
Compassionate Care Hospice
San Marcos, TX
02.2015 - 08.2018
- Provide personal services such as help with toileting, grooming and washing
- Observe patients' conditions and ensure that any significant changes are communicated to the family and the presiding doctor immediately
- Provide good body alignment and positioning by ensuring that bedridden patients are timely turned and that they air mattresses are in good working order
- Assist patients in and out of bed or chairs and encourage range of motion for non-ambulatory patients
- Takes and records oral, rectal, and axillary temperatures, pulse, respirations, and blood pressure when ordered
- Plan and prepare nutritious meals based on each patient's individual needs and assist them in partaking their meals
- Apply wraps and change dressings along with ensuring that patients take prescribed medicines on time
- Perform light housekeeping tasks such as deaning, dusting and laundry
- Assist in-home physiotherapists by positioning patients as instructed to facilitate exercises
- Clean rooms and change linens and ensure that patient areas are kept sanitized at all times
- Provide perineal and incontinent care and ensure that patients' oral hygiene is maintained
- Reports on patient's condition and significant changes to the assigned nurse
- Involved in the QAPI Program
- Attends teams meetings as requested and maintains effective communication with other team members
- Performs other job-related tasks as requested
Certified Nurses' Assistant
Legend Healthcare
Kyle, TX
02.2016 - 12.2016
- Provide personal services such as help with toileting, grooming and washing
- Observe patients' conditions and ensure that any significant changes are communicated to the family and the presiding doctor immediately
- Provide good body alignment and positioning by ensuring that bedridden patients are timely turned and that they air mattresses are in good working order
- Assist patients in and out of bed or chairs and encourage range of motion for non-ambulatory patients
- Plan and prepare nutritious meals based on each patient's individual needs and assist them in partaking their meals
- Apply wraps and change dressings along with ensuring that patients take prescribed medicines on time
- Perform light housekeeping tasks such as deaning, dusting and laundry
- Assist in-home physiotherapists by positioning patients as instructed to facilitate exercises
- Clean rooms and change linens and ensure that patient areas are kept sanitized at all times
- Provide perineal and incontinent care and ensure that patients' oral hygiene is maintained
Server
Garcia's Mexican Restaurant
San Marcos, TX
03.2011 - 05.2015
- Greet customers, present menus, and explain daily specials to customers
- Answer questions related to menu items
- Take food and beverage orders from customers
- Relay food and beverage orders to the kitchen staff
- Prepare drinks and food garnishes
- Carry trays of food or drinks from the kitchen to the dining tables
- Remove dirty dishes and glasses, and clean tables after customers finish meals
- Prepare itemized checks and take payments from customers
- Clean and set up dining areas, refill condiments, roll silverware into napkins, and stock service areas
Skills
- Operating system management
- Team Training
- Backup management
- Crew coordination
Timeline
Server/ Manager
Garcia’s Mexican Restaurant
08.2022 - Current
Hospice Certified Nursing Assistant
Amedisys Hospice
01.2020 - 08.2022
Certified Nurses' Assistant
Legend Healthcare
02.2016 - 12.2016
Server
Taqueria La Fonda
06.2015 - Current
Hospice Home Health Aide
Compassionate Care Hospice
02.2015 - 08.2018
Server
Garcia's Mexican Restaurant
03.2011 - 05.2015