McKenzie Ihde

• Supervised daily operations to ensure efficient service delivery and guest satisfaction.
• Trained and mentored staff on menu knowledge, customer service, and operational procedures.
• Resolved customer complaints promptly, ensuring positive dining experiences and repeat business.
• Welcomed and greeted guests before presenting special menu items to clients.
• Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
• Led team of servers to consistently meet customer service and sales targets.
• Developed staff schedules to align with peak business hours and improve labor efficiency.

• Assisted dentists in pediatric procedures, ensuring optimal patient comfort and safety.
• Managed sterilization of dental instruments, maintaining compliance with health regulations.
• Educated patients and guardians on oral hygiene practices to promote preventive care.
• Developed and maintained electronic health records for accurate patient tracking.
• Trained new dental assistants on office protocols and best practices for patient interaction.
• Maintained a clean and sterile work environment to prevent cross-contamination and infection.
• Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.

I also had a shoulder surgery during my employment and was ready to go back to work but wasn't able to perform the tasks so I was trained as the receptionist,

I scheduled apointments, did insurance checks, took payments, followed up with the recall list.

• Delivered exceptional customer service, ensuring positive dining experiences and high satisfaction rates.
• Managed multiple tables efficiently, prioritizing tasks to enhance workflow and reduce wait times.
• Collaborated with kitchen staff to ensure timely food delivery and adherence to quality standards.
• Trained new servers on menu items, service protocols, and company policies to maintain consistency.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Cultivated warm relationships with regular customers.

• Provided exceptional customer service by efficiently processing orders and addressing inquiries.
• Operated kitchen equipment, adhering to food safety protocols and maintaining cleanliness standards.
• Worked front counter, drive-thru and other areas.
• Took orders, prepared meals, and collected payments.
• Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
• Worked well with teammates and accepted coaching from management team.