Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vanna Tucker

Bay Shore,NY

Summary

Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

19
19
years of professional experience

Work History

Server/ Manager

IHOP
11.2018 - Current
  • Trained servers on order management, food service quality and how to build rapport with guests.
  • Welcomed and greeted guests before presenting special menu items to clients.
  • Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
  • Led team of servers to consistently meet customer service and sales targets.

Server/ Assistant Manager

Friendly’s
08.2004 - 11.2018
  • Trained servers on order management, food service quality and how to build rapport with guests.
  • Completed daily procedure checklist and communicated changes to servers and kitchen staff.
  • Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.

Medical Assistant

Dr Lobo
01.2011 - 02.2012
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.

Education

CNA

North Shore Career Institute
Ronkonkoma, NY
04.2021

Medical Assistant

Bradford Hall Career Institute
Bohemia, NY
10.2010

Highschool Diploma -

Brentwood Highschool
Brentwood, NY
06.2004

Skills

  • Restaurant Operations
  • Crew Coordination
  • Team Training
  • Policy Implementation
  • Portion Control
  • Staff Supervision
  • Money Handling
  • Health Code Compliance

Timeline

Server/ Manager

IHOP
11.2018 - Current

Medical Assistant

Dr Lobo
01.2011 - 02.2012

Server/ Assistant Manager

Friendly’s
08.2004 - 11.2018

CNA

North Shore Career Institute

Medical Assistant

Bradford Hall Career Institute

Highschool Diploma -

Brentwood Highschool
Vanna Tucker