Ana PEREZ
Onvida Health
Yuma,USA
1
Language
1
Certification
16
years of professional experience
Compassionate healthcare professional with a solid medical background. Skilled in actively listening to patients' needs and developing innovative solutions for holistic care. Bilingual in English and Spanish, with strong critical thinking abilities and adaptability in emergent situations, committed to enhancing patient and community relations.
Work History
Patient Experience Service Review Manager
1 Year 1 Month- Manage the end-to-end patient grievance process, ensuring timely resolution and compliance with CMS, DNV, HIPAA, and organizational standards.
- Lead investigations of complex patient complaints by reviewing medical records, collaborating with interdisciplinary teams, and developing evidence-based resolutions.
- Supervise and mentor Patient Experience/Care Advocate staff, providing guidance, training, and performance support.
- Partner with clinical, quality, and administrative leaders to resolve patient concerns, improve care delivery, and strengthen the patient experience.
- Serve as a liaison between patients, families, and various departments to ensure that concerns are addressed quickly and appropriately. Address complex or high-stakes grievances or care concerns, demonstrating strong problem-solving and conflict resolution skills.
REGISTERED NURSE MSN
4 Years 3 Months- Provided comprehensive pre- and post-procedural nursing care for adult patients undergoing diagnostic and interventional cardiac catheterization procedures.
- Performed patient assessments, administered IV and oral medications, and safely managed patients receiving procedural sedation.
- Collaborated with physicians and interdisciplinary teams to ensure safe, high-quality, patient-centered care and optimal outcomes.
- Educated patients and families on procedures, medications, discharge instructions, and lifestyle modifications to support recovery.
- Maintained patient safety through adherence to infection prevention standards, departmental protocols, and evidence-based practices.
- Coordinated care in a fast-paced outpatient surgical center, completing preoperative assessments and postoperative recovery monitoring.
- Cross-trained in Pre-Operative and PACU nursing, providing seamless care throughout the surgical continuum.
REGISTERED NURSE BSN
10 Years 2 Months- Delivered comprehensive nursing care to adult patients with acute and chronic medical conditions in a fast-paced hospital setting.
- Assessed, monitored, and documented patient conditions, reporting changes promptly to the healthcare team.
- Operated and monitored medical equipment, including cardiac telemetry, infusion pumps, and oxygen therapy devices.
- Maintained accurate electronic health records (EHR) while ensuring compliance with regulatory and safety standards.
- Prioritized care for multiple patients, responded to emergencies, and provided compassionate, patient-centered care.
- Educated patients and families on diagnoses, medications, treatments, discharge instructions, and disease management.
Education
Master of Science - Healthcare Administration And Leadership
Skills
Patient education
Quality improvement
Effective communication
Time management
Problem solving
Team leadership
Grievance resolution
Policy compliance
Certification
Practicing Excellence- Clinician Coaching Certification
Languages
Spanish
Timeline
Patient Experience Service Review Manager
Onvida Health
07.2025 - CurrentRead More
REGISTERED NURSE MSN
Onvida Health
04.2021 - 07.2025Read More
REGISTERED NURSE BSN
Onvida Health
02.2011 - 04.2021Read More
Grand Canyon University
Master of Science from Healthcare Administration And Leadership
Read More