Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Ana Perozo

Miami,FL

Summary

Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

2
2
years of professional experience
6
6
years of post-secondary education
1
1
Certification
3
3
Languages

Work History

Restaurant Waiter

Vacillate Wine Bar
Miami, FL
06.2021 - Current
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.

Cook Shift Leader

Pizza Hut
Miami, FL
10.2019 - 03.2020
  • Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
  • Inspected freezer and refrigerator daily to check and maintain proper temperatures.
  • Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.
  • Trained kitchen staff to perform various preparation tasks under pressure.

CSR

Pizza Hut
Miami, FL
10.2019 - 02.2020
  • Solved customer challenges by offering relevant products and services.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.

Store Assistant

Netcell USA
Miami, FL
06.2017 - 08.2017
  • Used cash register to tender change and process cash and credit card payments.
  • Maintained high standards of customer service in high-volume, fast-paced operations.
  • Increased sales and customer satisfaction through personalized servicing.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Greeted customers, helped locate merchandise and suggested suitable options.

Horse Caretaker

Horse Therapy
Miami, FL
06.2016 - 07.2016
  • Prepared horses for specific competitions or tasks.
  • Fit gear for horses and specific riders.
  • Worked with ranch hands to clean stables and riding areas.
  • Inspected, prepared, cleaned, disinfected and maintained comfortable horse stable and enclosures.

Education

High School Diploma -

Felix Varela Senior High School
Miami, FL
09.2015 - 06.2019

Associate of Arts - Architectural And Building Sciences

Miami Dade College
Miami, FL
01.2020 - Current

Skills

    Wine knowledge

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Certification

Adobe photoshop

Interests

Gardening

Art

Interior Design

Architectural Landscape

Timeline

Restaurant Waiter

Vacillate Wine Bar
06.2021 - Current

Associate of Arts - Architectural And Building Sciences

Miami Dade College
01.2020 - Current

Cook Shift Leader

Pizza Hut
10.2019 - 03.2020

CSR

Pizza Hut
10.2019 - 02.2020

Adobe photoshop

06-2019

Store Assistant

Netcell USA
06.2017 - 08.2017

Horse Caretaker

Horse Therapy
06.2016 - 07.2016

High School Diploma -

Felix Varela Senior High School
09.2015 - 06.2019

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Ana Perozo