Ana Planinic
Skokie,IL
Summary
Proven multitasker and confident leader, adept in customer service and team collaboration, honed at Croatian Cultural Center of Chicago and LKSOCCER.COM. Excelled in high-pressure environments, ensuring guest satisfaction and fostering player growth. Skilled in optimizing workflows and enhancing team dynamics, ready to tackle new challenges with a results-driven approach. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Waitress
Croatian Cultural Center of Chicago
06.2019 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Greeted guests as they entered
- worked events such as weddings, birthdays, religious events, etc.
Soccer Coach + Front Desk Receptionist
Lil' Kickers & Skills Institute - LKSOCCER.COM
03.2021 - 08.2022
- Fostered a safe, positive environment for players to grow both athletically and personally through mentoring efforts.
- Promoted love of game by assisting players with understanding positioning, play techniques, and teamwork strategies.
- Adopted soccer strategies and tactics to maximize team potential.
- Maintained player safety through careful practice and game supervision.
- Engaged parents, players and staff to maintain open, constructive communications.
- Evaluated players' performance and provided constructive feedback to improve abilities.
- Communicated effectively with parents about player progress, expectations, and upcoming events or changes within the program.
- Collected room deposits, fees, and payments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Greeted visitors warmly, creating positive first impression of organization.
Education
High School Diploma -
Niles North High School
Skokie, IL05.2023
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Confident and reliable individual offering excellent communication and leaderships skills and the crucial ability to operate in fast-paced environments
- Demonstrating ability to work effectively between teams and maintaining positive dynamics
- Skilled in optimizing workflow efficiently, prioritizing tasks, and meeting deadlines
- Readiness to apply my skills to new challenges
Playing soccer
I have been playing soccer since I was 3 years old. grew up playing with my older sister and younger brother. I continued to play throughout high school and an currently playing in college. I was the starting goalkeeper for Niles Norths Girls Varsity Soccer Team from my sophomore - senior year. I am currently the starting goalkeeper for Oakton Community College.
Languages
Croatian
Native or Bilingual
English
Native or Bilingual
Timeline
Soccer Coach + Front Desk Receptionist
Lil' Kickers & Skills Institute - LKSOCCER.COM
03.2021 - 08.2022
Waitress
Croatian Cultural Center of Chicago
06.2019 - Current
High School Diploma -
Niles North High School
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