Matea Toromanovic
Lincolnwood,ILLINOIS
Summary
Proven hospitality professional with a track record of enhancing customer satisfaction at the Croatian Cultural Center and Gallery Luxury Apartments. Expert in hospitality service, demonstrating exceptional customer service and food safety practices. Achieved seamless service transitions and maintained high cleanliness standards, significantly improving guest experiences through personalized attention and efficient operations.
Overview
3
3
years of professional experience
Work History
Server
Croatian Cultural Center
04.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
Pool Attendant
Gallery Luxury Apartments
06.2024 - 09.2024
- Moved umbrellas and lounge chairs at request of guests.
- Provided exceptional customer service to all guests, addressing their needs and concerns promptly.
- Assisted in the maintenance of clean facilities, ensuring a healthy environment for patrons.
- Contributed to a welcoming atmosphere by greeting guests warmly upon arrival and departure from the facility.
- Enhanced pool safety by enforcing pool rules and regulations diligently.
- Collaborated with other staff members to ensure efficient operations and a positive guest experience.
- Monitored weather conditions closely to ensure the safety of swimmers during adverse circumstances.
- Implemented effective crowd control measures during peak hours, maintaining order within the facility.
- Boosted guest satisfaction, providing warm welcomes and addressing inquiries with professionalism.
Education
No Degree -
Acellus Academy
Lincolnwood, IL05-2026
Skills
- Exceptional customer service
- Hospitality service expertise
- Memory retention
- Cleanliness standards
- Service prioritization
- Food safety practices
- Food inspection
- Guest service
- Emergency response readiness
- Scheduling flexibility
- Conflict resolution techniques
- Problem-solving capacity
- Group and individual instruction
Languages
Croatian
Native or Bilingual
Timeline
Pool Attendant
Gallery Luxury Apartments
06.2024 - 09.2024
Server
Croatian Cultural Center
04.2022 - Current
No Degree -
Acellus Academy
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