Ana Portillo
Norbeck Country Club
Silver Spring,MD
2
Languages
9
years of professional experience
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Work History
Banquet Server
3 Years- Set up and arranged banquet spaces according to event specifications and client preferences.
- Delivered exceptional service to guests during events, ensuring satisfaction and a positive experience.
- Collaborated with kitchen staff to coordinate timely food service
- Assisted in training new servers on proper service techniques and club standards.
- Implemented feedback mechanisms to improve service delivery based on guest experiences and suggestions.
Retail Worker
4 Months- Delivered exceptional customer service
- Assisted in visual merchandising, creating appealing displays that increased product visibility.
- Managed inventory levels, ensuring product availability and organization on sales floor.
- Greeted customers, helped locate merchandise
Daycare Assistant
3 Years- Supervised daily activities, promoting safety and engagement for children in care.
- Assisted in developing and implementing educational programs tailored to children's developmental needs.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Collaborated with parents to communicate child progress and address concerns effectively.
Education
High School Diploma
- Honoree of Music and Sports
- Awarded Sports, Music, Studies, Management
- Honor Roll
- Elected Captain of Girls Lacrossee
Skills
Teamwork skills
Hospitality service
Customer service
Event coordination
Time management
Problem-solving
Team collaboration
FLUENT IN SPANISH & ENGLISH
Languages
English
Spanish
Timeline
Banquet Server
Norbeck Country Club
08.2023 - CurrentRead More
Retail Worker
Khols
04.2021 - 08.2021Read More
Daycare Assistant
MHP
01.2018 - 01.2021Read More
John F Kennedy High School
High School Diploma
Read More