Ana Prunty
Mound,MINNESOTA
Summary
Dynamic and dedicated waitress with a proven track record at Red Rooster Bar and Lounge, excelling in customer service and upselling techniques. Skilled in multitasking and team collaboration, I consistently enhance guest experiences while maintaining high standards of cleanliness and safety. Passionate about fostering positive relationships and ensuring satisfaction.
Overview
7
7
years of professional experience
Work History
Waitress
Red Rooster Bar and Lounge
Long Lake, MN
11.2021 - Current
- Provided exceptional customer service in fast-paced dining environment.
- Assisted in menu item recommendations and upselling to enhance guest experience.
- Managed multiple tables efficiently, ensuring timely order delivery and satisfaction.
- Collaborated with kitchen staff to ensure accurate food preparation and presentation.
- Maintained cleanliness and organization of dining area for optimal guest comfort.
- Handled cash transactions and processed payments accurately during busy shifts.
- Trained new staff on service standards and restaurant procedures effectively.
- Resolved customer complaints promptly to maintain high service quality standards.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Passionate about learning and committed to continual improvement.
- Cultivated interpersonal skills by building positive relationships with others.
Waitress
La Casita Mexican Restaurant
Minneapolis, MN
08.2021 - 11.2021
- Provided excellent customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Assisted in training new staff on menu knowledge and service protocols to enhance team performance.
- Collaborated with kitchen staff to ensure timely food delivery and address any guest concerns promptly.
- Skilled at working independently and collaboratively in a team environment.
- Used cash registers and credit card machines to cash out customers.
- Cultivated interpersonal skills by building positive relationships with others.
Waitress
El Molcajete Mexican Restaurant and Cantina
Delano, MN
09.2019 - 07.2021
- Maintained cleanliness of dining area, adhering to health and safety standards for guest well-being.
- Adapted quickly to changing priorities during peak hours, optimizing workflow efficiency across service areas.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Education
C.P.A. - Accounting
University of Guayaquil
Guayaquil, Ecuador06.2012
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Order taking
- Cash handling
- Decision-making
- Safe food handling
- Menu recommendations
- Food running
- Upselling techniques
- Allergy awareness
Languages
Spanish
Native or Bilingual
Timeline
Waitress
Red Rooster Bar and Lounge
11.2021 - Current
Waitress
La Casita Mexican Restaurant
08.2021 - 11.2021
Waitress
El Molcajete Mexican Restaurant and Cantina
09.2019 - 07.2021
C.P.A. - Accounting
University of Guayaquil