Summary

Overview

Work History

Education

Skills

Languages

Timeline

Ana Quemba

Riverview,FL

Summary

Friendly and dependable customer‑service professional with strong front desk experience, scheduling skills, and a calm, patient‑focused approach. Skilled in handling check‑ins, phones, payments, and busy environments. Known for clear communication, fast problem solving, and keeping operations organized. Ready to bring strong customer service and front desk experience.

Overview

years of professional experience

Work History

Administrative Support(Contract / Temp)

Power Design

Palmetto, Florida

01.2026 - 03.2026

Streamlined office operations by organizing documents and updating records efficiently.
Handled incoming calls and directed inquiries to appropriate departments.
Maintained a clean, organized workspace to promote team productivity.
Assisted with daily administrative tasks to support overall workflow.

Server/Front of House

Rappi Colombian Food

Riverview

06.2024 - 12.2025

Delivered fast, friendly service during busy shifts while managing customer communication.
Accurately processed payments, orders, and POS transactions to maintain operational efficiency.
Resolved customer issues promptly to ensure a seamless dining experience.

Pharmacy Customer Service Associate

Walgreens

Litha

10.2023 - 05.2024

Delivered exceptional customer service by accurately processing prescriptions and addressing patient inquiries.
Ensured confidentiality in accordance with HIPAA regulations while managing patient information.
Assisted pharmacists in maintaining inventory accuracy by organizing stock and tracking medication shortages.

Front desk/Childcare Assistant

Discovery Point

Valrico, Florida

05.2023 - 10.2023

Managed front desk operations, including check-ins, parent communications, and daily attendance logs.
Answered phones and scheduled tours to assist families with inquiries.
Maintained safe, welcoming environment while adhering to confidentiality guidelines.

Member Services & Swim Instructor

YMCA

Riverview, Florida

07.2022 - 05.2023

Taught swim lessons with a focus on safety, clear communication, and building trust with parents and children.
Balanced front desk operations with hands-on swim instruction, showcasing effective multitasking and strong interpersonal skills.
Managed front desk check‑ins and membership inquiries, ensuring efficient customer interactions in a busy community environment.
Answered phones and scheduled classes while providing families with detailed program information.
Provided calm, supportive guidance to students and maintained a positive, welcoming atmosphere.