Jessica Cuz
Flushing
Summary
Goal-oriented professional with a strong background in customer service and sales. Expertise in engaging customers, driving revenue, and maintaining operational efficiency through effective communication and organization. Recognized for building rapport with clients and consistently exceeding service expectations.
Overview
18
18
years of professional experience
Work History
Support Staff Member
Rose Hill Center
Holly
09.2023 - 05.2026
- Ensured cleanliness and organization of common areas and resident spaces to create a welcoming environment.
- Assisted with meal preparation, ensuring dietary needs of residents were met.
- Coordinated activities and events to foster community engagement and improve resident well-being.
- Responded to resident inquiries, providing effective information and support.
- Collaborated with team members to implement safety protocols throughout facility.
- Documented daily activities and incidents to ensure accurate records for staff review.
- Facilitated communication between residents and healthcare professionals to address needs.
- Monitored resident behavior for changes and communicated observations to supervising staff for timely intervention.
Sales Associate
Coleman
10.2013 - 07.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor through effective pricing and tagging to maximize visibility.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Cultivated customer relationships to enhance loyalty and repeat business.
- Addressed customer challenges by recommending tailored products and solutions.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Managed returns, exchanges and refunds in accordance with store policy.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Engaged with customers to effectively build rapport and lasting relationships.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Hotel Housekeeper
Pointes North Inn, Charlevoix
06.2008 - 08.2010
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
- Fostered positive work environment by maintaining professional attitude with guests, coworkers, and management, enhancing hotel reputation.
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
- Replenished toilet paper, soaps and shampoos in hotel guest rooms to provide adequate toiletries for guests.
- Used gloves and proper protective equipment to establish health and safety measures for guests and housekeeping staff.
- Reported damages, maintenance problems, safety issues, and potential hazards to management.
- Organized and restocked housekeeping carts at end of each shift to prepare for next shift.
- Replenished room supplies such as drinking glasses, bathroom items, writing supplies, and hotel brochures to make guests feel welcome and at home.
- Conducted thorough inspections of guest rooms, lobbies, and common areas to ensure cleanliness and uphold hotel standards.
- Washed and folded towels and linens to properly stock guest rooms.
- Kept logs of cleaning activities to enable tracking history and maintain accurate records.
- Emptied trash receptacles throughout day to maintain sanitary levels of trash cans on premises.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Handled requests for extra linens, toiletries and other supplies.
- Executed expert bathroom and kitchen cleanings to eliminate germs and minimize infection risk for guests and staff.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Returned emptied garbage receptacles to proper locations.
- Washed and put away kitchen dishes, utensils and glassware.
Education
High School Diploma -
Flushing High School
Flushing, MI04-2011
Skills
- Customer needs assessment
- Exceeding customer expectations
- Customer issue resolution
- Customer loyalty building
- Positive customer engagement
- B2B sales and customer service
- Product and service sales
- Product promotion
- Suggestive selling techniques
- Team collaboration
- Resource navigation
- Facility organization
- Inventory management
- Cash register operation
- POS system management
- Stocking and replenishing items
- Safety and cleanliness standards
- Resident support
- Program support
- Support services
- Documentation
- Issue resolution
- Verbal communication
- Active listening
- Effective communication
- Interpersonal skills
- Persuasion skills
- Problem solving
- Problem-solving aptitude
- Diversity adaptation
- Policy enforcement
- Confidentiality
- Money handling expertise
Timeline
Support Staff Member
Rose Hill Center
09.2023 - 05.2026
Sales Associate
Coleman
10.2013 - 07.2016
Hotel Housekeeper
Pointes North Inn, Charlevoix
06.2008 - 08.2010
High School Diploma -
Flushing High School