Ana Deju Quevedo
Taunton,MA
Summary
Adept at fostering continuous improvement and mentoring teams, my tenure at Pitney Bowes honed my skills in quality assurance and team collaboration. Leveraging expertise in test data management and effective communication, I spearheaded initiatives that significantly enhanced efficiency and reduced error rates, demonstrating a strong commitment to excellence and adaptability in fast-paced environments.
Experienced with software testing and quality assurance methodologies, ensuring product reliability and user satisfaction. Utilizes effective communication and leadership to guide teams in achieving quality standards. Track record of implementing process improvements and fostering culture of continuous improvement.
Overview
6
6
years of professional experience
Work History
Quality Assurance Lead
Pitney Bowes
11.2021 - 08.2024
- Mentored junior team members in quality assurance best practices, fostering a culture of continuous improvement.
- Implemented continuous improvement initiatives within the QA team to elevate performance levels consistently across projects over time.
- Collaborated with cross-functional teams to ensure seamless integration of QA efforts into product development lifecycle.
- Performed internal audits to maintain operating procedure and regulatory standards compliance.
- Identified process gaps and implemented corrective actions, resulting in higher efficiency and reduced error rates.
- Acted as key point of contact for all QA aspects of releases by providing QA services and coordinating QA resources internally and externally.
- Delivered timely and accurate reports on test results, facilitating informed decision-making for product improvements.
- Communicated directly with QA team to resolve user-reported problems and questions.
- Recommended software solutions such as automated test tools or improved test processes to meet business strategies.
- Performed regression tests following bug fixes or software updates, verifying the absence of unintended side effects from changes made to the system.
- Directed day-to-day quality assurance department activities, establishing rapport with team members to facilitate effective communication and coordination.
- Created requirements for milestones and monitored completion of tasks for QA team.
- Conducted regular audits of testing environments to maintain accuracy and consistency across all test scenarios.
- Completed in-depth usability testing on Windows, Android and iOS mobile devices.
- Kept scripts and test cases updated with current requirements.
Facility Process Trainer
Pitney Bowes
09.2021 - 08.2024
- Delivered robust training courses via classroom and e-learning programs.
- Communicated with sales team to maintain firm grasp of training requirements.
- Created unique materials to support training programs.
- Increased employee engagement in training sessions through the use of interactive activities and group discussions.
- Identified skill gaps within the workforce and developed targeted training programs to address these challenges.
- Ensured alignment between training objectives and company goals, resulting in better overall business outcomes.
- Provided ongoing mentorship to employees, promoting professional growth and development within the organization.
- Enhanced process efficiency by identifying areas of improvement and implementing necessary changes.
- Promoted a culture of continuous learning within the organization by encouraging employees to participate in relevant professional development opportunities.
- Conducted thorough assessments of trainee progress, ensuring timely feedback for performance improvement.
- Evaluated the effectiveness of various training methods, making data-driven decisions to improve program delivery moving forward.
- Delivered high-quality training sessions, leading to increased productivity among team members.
- Managed scheduling logistics for all training sessions, ensuring minimal disruption to day-to-day operations.
- Facilitated post-training evaluations, using feedback gathered to further refine future iterations of course materials and delivery methods.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
Factory Worker
HW Staffing Solutions
11.2018 - 03.2020
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained a clean and safe workspace by adhering to safety protocols and regularly organizing the factory floor.
- Collaborated with team members to meet daily production quotas, promoting a positive work environment.
- Communicated effectively with supervisors regarding any issues or concerns related to machine functionality or production output.
- Adapted to changing production schedules and priorities, demonstrating flexibility and a strong work ethic in meeting company objectives.
- Assisted in training new employees, providing guidance and sharing knowledge of factory processes.
- Utilized hand tools and power tools to assemble products, practicing safety measures.
- Coached fellow workers to operate machines properly and comply with safety procedures.
Education
Medical Coder And Billrer - Medicine
Bristol-Plymouth Vocational School
Taunton, MA02.2022
Skills
- Test Data Management
- Quality Metrics Analysis
- QA
- Database Testing Knowledge
- Teamwork and Collaboration
- Attention to Detail
- Time Management
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Organizational Skills
- Defect Tracking and Reporting
- Effective Communication
- Active Listening
- Manual Testing
- Documentation skills
- Adaptability
- Written Communication
- Data Analysis
- Performance Testing
- Software Defect Documentation
- Software Development Tools: JIRA, Confluence
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Quality Assurance Lead
Pitney Bowes
11.2021 - 08.2024
Facility Process Trainer
Pitney Bowes
09.2021 - 08.2024
Factory Worker
HW Staffing Solutions
11.2018 - 03.2020
Medical Coder And Billrer - Medicine
Bristol-Plymouth Vocational School