Ana Rajkovic
Naples,Florida
Summary
Experienced bartender with more than ten years of bar experience providing personable service at various resorts across Florida. Skilled in delivering exceptional customer service, crafting cocktails, and managing large groups.
Overview
14
14
years of professional experience
Work History
Bartender
La Playa Beach & Golf Resort
09.2021 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Front Desk Supervisor
Southernmost Beach Resort
01.2019 - 09.2019
- Greeted daily visitors and customers upon their arrival, offered assistance, and answered questions to build rapport and retention.
- Explained details about the property, including restaurants, pool area, spa, and fitness center to acclimate patrons to the resort environment.
- Was in charge of answering a multi-line phone system, responding to inquiries, and transferring calls to the appropriate departments and personnel.
- Processed payments, checked guests in and out of the hotel, and made reservations.
Lead bartender
Southernmost Beach Resort
01.2016 - 09.2019
- Provided excellent service by creating a warm and welcoming environment.
- Made custom drink orders by measuring and mixing house ingredients precisely.
- Responded to guest concerns and resolved all issues to the satisfaction of the guests.
Bartender/ line chef
Better Than Sex - A Dessert Restaurant
08.2013 - 02.2016
- Kept track of line processes to ensure that quality, quantity, and presentation remained consistent.
- Checked for compliance in the preparation of menu items and special requests from customers.
- Prepared meals from scratch using authentic, well-known recipes to generate repeat business.
Server
Sunset Key Cottages
05.2011 - 08.2013
- Was frequently complimented by customers for going above and beyond my normal responsibilities.
- Worked closely with managers and kitchen staff to provide excellent, up-to-date customer service.
- Addressed guest concerns and issues, taking steps to resolve issues and boost customer satisfaction.
Education
Bachelor - Business Management
Florida Gulf Coast University
Fort Myers, FL01.2010
Skills
- Customer service
- Communication skills
- Food preparation
- High-volume dining
- Cash Handling
- Beverage preparation
- Hospitality service expertise
- Accountable
- Leadership
Accomplishments
- Played college volleyball at Florida Gulf Coast University. Named player of the year and All American ( multiple times)
- Played professional volleyball in Europe with many championships and individual awards
Languages
English
Serbian
Timeline
Bartender
La Playa Beach & Golf Resort
09.2021 - Current
Front Desk Supervisor
Southernmost Beach Resort
01.2019 - 09.2019
Lead bartender
Southernmost Beach Resort
01.2016 - 09.2019
Bartender/ line chef
Better Than Sex - A Dessert Restaurant
08.2013 - 02.2016
Server
Sunset Key Cottages
05.2011 - 08.2013
Bachelor - Business Management
Florida Gulf Coast University
Similar Profiles
Joe MckenzieJoe Mckenzie
Bartender at La Playa Beach and EatsBartender at La Playa Beach and Eats
Connor JankowskiConnor Jankowski
Janitor and Groundskeeper at Avila Beach Golf ResortJanitor and Groundskeeper at Avila Beach Golf Resort
Zach MacFarlaneZach MacFarlane
Houseman and Concerige at Rodd Crow Bush Beach and Golf ResortHouseman and Concerige at Rodd Crow Bush Beach and Golf Resort