Ana Ramirez
Houston,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
13
13
years of professional experience
Work History
Tax Preparer
Tax Aid USA
01.2012 - Current
- Prepared and reviewed tax returns for individuals, partnerships, corporations and trusts.
- Identified potential deductions to minimize clients' tax liabilities.
- Assisted clients in responding to IRS notices of deficiency or audit findings.
- Maintained accurate records of all client transactions and filings.
- Advised clients on the best strategies for filing their taxes efficiently and legally.
- Filed electronically through approved software programs (Drake &Tax Slayer included)
- Analyzed financial records to verify accuracy of tax returns.
Customer Service Representative
Pyke Group
07.2023 - 07.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Receptionist
Keys Building Services
04.2022 - 01.2023
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Performed data entry tasks into various computer systems accurately and promptly.
- Answered and directed incoming calls using multi-line telephone system.
- Greeted visitors and provided them with assistance.
Education
High School Diploma -
Spring Woods High School
Houston, TXSkills
- Individual Returns Preparation
- Data Gathering
- Corporate Tax Preparation
- Call Management
- Customer Service
- Worked with Drake Software
- Worked with Tax Slayer
- Call center experience
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Pyke Group
07.2023 - 07.2024
Receptionist
Keys Building Services
04.2022 - 01.2023
Tax Preparer
Tax Aid USA
01.2012 - Current
High School Diploma -
Spring Woods High School
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