Ana Randolph
Williamstown,New Jersey
Summary
Dynamic professional with a strong background in customer service and data analysis, honed at TripAdvisor. Proven ability to enhance client satisfaction and streamline operations through meticulous attention to detail. Adept at utilizing Microsoft Office for effective reporting and budgeting, while fostering collaborative relationships across departments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Paraprofessional
Benson Unified School District
Benson, Arizona
08.2024 - 02.2025
- Monitored student progress, and provided feedback to teachers and parents.
- Developed creative learning activities that engage all types of learners.
- Prepared instructional materials for specific classroom activities tailored to support student needs.
Financial Operations & Customer Support Specialist
TripAdvisor
Las Vegas, NV
07.2018 - 08.2024
- Followed up with customers after issue resolution to ensure their satisfaction with the outcome.
- Collaborated closely with other departments such as sales or marketing to resolve complex customer issues quickly and efficiently.
- Recorded all customer interactions into the database system accurately and completely.
Claim Analyst
Kellner and Campbell Gbr
Vilseck, Bavaria
01.2018 - 05.2019
- Conducted interviews with claimants, witnesses, experts and other parties involved in the claim process.
- Maintained accurate records of all data collected during analysis processes.
- Analyzed large datasets with statistical methods and software programs.
Math and Finance Instructor
Pfiffikus Learning Center
Hilpoltstein, Bavaria
09.2016 - 01.2018
- Explained difficult mathematical concepts using visual aids, manipulatives, and other interactive tools.
- Conducted parent-teacher conferences to discuss student progress.
- Encouraged critical thinking skills to help students develop problem solving strategies.
Business Operations Assistant
Schmidt Backerei
Hilpoltstein, Germany
08.2014 - 12.2017
- Created spreadsheets using Microsoft Excel for tracking expenses, budgeting, forecasting .
- Actively participated in meetings with senior management personnel discussing strategic plans for growth.
- Coordinated with vendors to ensure timely delivery of goods or services.
Education
Associate of Applied Science - Business Office Technology
Berufschule
Nurnberg07-2014
Bachelor of Arts - Business
CSN
Las Vegas, NVSkills
- Customer service
- Attention to detail
- Microsoft office
- Payroll and accounts payable and receivable
- Data analysis
- Database management
Affiliations
- travelling (South Africa, Italy, Austria, Hungary, Germany, U.S.)
Accomplishments
- Best overall Performance at Tripadvisor
- Highest earned Revenue at Tripadvisor
Certification
- Human Resource Certificate
- English Language Certificate
Languages
German
Native/ Bilingual
Spanish
Limited
Ich freue mich Sie in Ihrem Team zu verstaerken!
- Volunteer work at U.S Army Rose Barracks in Vilseck from 2016-2018
Timeline
Paraprofessional
Benson Unified School District
08.2024 - 02.2025
Financial Operations & Customer Support Specialist
TripAdvisor
07.2018 - 08.2024
Claim Analyst
Kellner and Campbell Gbr
01.2018 - 05.2019
Math and Finance Instructor
Pfiffikus Learning Center
09.2016 - 01.2018
Business Operations Assistant
Schmidt Backerei
08.2014 - 12.2017
Associate of Applied Science - Business Office Technology
Berufschule
Bachelor of Arts - Business
CSN
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