Ana Rangel
Asheboro,NC
Summary
Adept at enhancing customer satisfaction and streamlining operations, I leveraged my multitasking and organization skills at San Felipe Mexican Restaurant to improve service quality. My background in cash handling and fostering positive team environments, alongside a knack for efficient movement, has consistently elevated workplace efficiency and customer service standards.
Overview
5
5
years of professional experience
Work History
Waitress Trainer
San Felipe Mexican Restaurant
06.2022 - Current
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Assisted with inventory management to control costs while maintaining adequate stock levels for efficient restaurant operations.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
- Ensured smooth transitions between shifts by conducting thorough handovers with incoming waitstaff regarding ongoing table statuses or special requests from guests.
Online Grocery Associate
Walmart
01.2022 - 09.2023
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques.
- Contributed to a positive work environment through effective communication and teamwork among fellow associates.
Office Assistant
Compare Foods
09.2019 - 01.2022
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Processed both cash and card purchases and returns.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
Education
High School Diploma -
Asheboro High School
Asheboro, NC06-2021
Skills
- Patience and tact
- Body language awareness
- Efficient movement
- Cash handling
- Customer service
- Multitasking and organization
- Patience and empathy
- Hospitality and accommodation
Accomplishments
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Waitress Trainer
San Felipe Mexican Restaurant
06.2022 - Current
Online Grocery Associate
Walmart
01.2022 - 09.2023
Office Assistant
Compare Foods
09.2019 - 01.2022
High School Diploma -
Asheboro High School
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