Overview
Work History
Education
Skills
Timeline

Ana Rangel

Planet Fitness
Chicago ,IL
1
year of professional experience

Work History

Member Service Representative

1 Year 5 Months
Planet Fitness | 05.2025 - Current
  • Assisted members with inquiries and provided information about memberships and services.
  • Processed new member registrations and cancellations efficiently.
  • Maintained cleanliness and organization of front desk area to enhance member experience.
  • Collaborated with team members to ensure smooth daily operations during peak hours.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
  • Resolved customer issues through thorough dispute investigation.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Education

Personal Trainer Certification

National Personal Trainer Institute | Chicago, IL | 12.2022

High School Diploma

West Chicago Community High School | West Chicago | 07.2017

Skills

Customer service
Relationship building
Financial transactions
Customer support
Account management
Issue resolution
Escalation handling

Timeline

Member Service Representative

Planet Fitness
05.2025 - CurrentRead More

National Personal Trainer Institute

Personal Trainer Certification
Read More

West Chicago Community High School

High School Diploma
Read More
Ana Rangel