ANA REYES
Los Angeles,CA
Summary
I'm a hard working individual that is looking for a company that I can showcase my skills and grow within the company. I moved up from a baker to supervisor and currently I’m a manager.I have management experience, train new associates and coach them. I can work well under pressure and I can adapt to any work environment . Bilingual Customer service Multi-Task Management Dependable and reliable Adaptive team player time management works under pressure problem solving Baking and Pastry Arts - Associate of Arts 2015
Overview
10
10
years of professional experience
Work History
Supervisor
Peacock Theater
Los Angeles, California
09.2024 - Current
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Developed strategies to improve team performance and productivity.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Collaborated with other departments to coordinate workflow processes between teams.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Directed and supervised team of 15 employees in daily operations.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Complied with company policies, objectives and communication goals.
Manager
Panera Bread
La Cañada Flintridge, CA
10.2019 - Current
- Monitored staff performance and addressed issues.
- Entered time and attendance logs in preparation for payroll.
- Trained employees on additional job positions to maintain coverage of roles.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Ordering the right amount of inventory
- Managed inventory levels to meet demand without overstocking, reducing waste.
Supervisor
85C Bakery Cafe, Downtown Los
Angeles Los Angeles, CA
04.2015 - 10.2019
- Used my leadership and problem-solving skills to keep the team efficient and organized for any challenge
- Coordinated employee schedules according to shift changes and availability.
- Provided ongoing training to address staff needs.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Created and managed schedules to ensure that required areas were covered and that customer service demands were met.
Le Cordon
Pasadena, CA
01.2012
Panera La Cañada
Flintridge, California
- Train supervise new associates
- Quality control ordering
- Mentored and trained employees while also keeping track of their progress.
- Measured ingredients and followed recipes to prepare food
- Organized and cleaned the kitchen
- Prepared cooking supplies, ingredients, and workstations when opening and closing the kitchen.
Education
Associate of Arts - Baking And Patisserie
Le Cordon Bleu College of Culinary Arts - Pasadena
Pasadena, CA07.2015
Skills
- Problem Resolution
- Verbal and Written Communication
- Documentation and Reporting
- Staff Training
- Shift Scheduling
- Time Management
- Customer Service
- Self motivated
- Able to work alone and in team
- Self reliant
- Bilingual
- Inventory management
- Employee training
- Customer relationship management
- Conflict resolution
- Time management
- Effective communication
Timeline
Supervisor
Peacock Theater
09.2024 - Current
Manager
Panera Bread
10.2019 - Current
Supervisor
85C Bakery Cafe, Downtown Los
04.2015 - 10.2019
Le Cordon
01.2012
Panera La Cañada
Associate of Arts - Baking And Patisserie
Le Cordon Bleu College of Culinary Arts - Pasadena