Josh Pattillo
Jasper,TX
Summary
Dynamic Supervisor with a proven track record at Georgia-Pacific, enhancing operational efficiency through process improvements and effective team leadership. Skilled in training and mentoring staff, I foster a culture of excellence while implementing quality control measures. My analytical thinking and conflict resolution abilities have significantly improved team productivity and customer satisfaction.
Overview
17
17
years of professional experience
Work History
Supervisor
Georgia-Pacific
Pineland, TX
03.2022 - Current
- Oversaw daily operations to ensure compliance with safety and quality standards.
- Trained and mentored new staff on production processes and equipment usage.
- Implemented process improvements that enhanced operational efficiency and reduced waste.
- Coordinated workflow among team members to meet production targets consistently.
- Conducted regular inspections of equipment to maintain optimal performance levels.
- Analyzed production data to identify trends and recommend actionable solutions for improvement.
- Managed inventory control processes to ensure availability of materials for uninterrupted operations.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
- Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
- Streamlined inventory management processes, leading to more organized and efficient stock handling system.
0331 Machine Gunner
United States Marine Corps
08.2009 - 08.2013
- Operated machine guns in diverse combat scenarios, ensuring effective engagement of targets.
- Conducted preventive maintenance on weapon systems to ensure operational readiness and reliability.
- Collaborated with team members to execute tactical maneuvers during training exercises and deployments.
- Participated in live-fire drills, enhancing individual and unit performance under pressure.
- Trained junior Marines on proper handling, safety protocols, and maintenance of weapon systems.
- Assessed battlefield conditions to provide real-time feedback for strategic decision-making during operations.
- Developed proficiency in utilizing advanced targeting systems for improved accuracy during missions.
- Reviewed mission plans for logistical support requirements, contributing to efficient resource allocation in operations.
- Maintained a high level of situational awareness during operations, adjusting machine gun positions as needed to respond to changing battlefield conditions.
- Enhanced unit readiness by conducting regular maintenance and inspections on machine guns and related equipment.
- Increased mission success rates by coordinating with other infantry units to provide effective machine gun support during combat situations.
- Improved accuracy rates with thorough marksmanship instruction and practice sessions for squad members.
- Contributed to the improvement of unit standard operating procedures by sharing best practices and lessons learned from previous missions or exercises.
- Developed strong communication skills through daily briefings and after-action reports following field exercises or missions.
- Assisted in the development of tactical plans, incorporating machine gun placement for optimal effectiveness during operations.
- Implemented rigorous physical fitness routines, contributing to overall unit preparedness and endurance in high-stress environments.
- Reduced safety incidents by implementing comprehensive training programs for fellow Marines in the proper handling of machine guns.
- Conducted risk assessments for potential enemy threats, selecting appropriate machine gun positions to maximize defensive capabilities.
- Supported convoy security operations by manning vehicle-mounted machine guns, mitigating potential roadside ambushes or attacks from hostile forces.
- Ensured compliance with safety regulations during live-fire exercises by providing detailed instruction on range procedures and monitoring adherence throughout training sessions.
- Mentored junior Marines on career progression opportunities and leadership qualities, fostering a positive work environment within the unit.
- Collaborated effectively with adjacent units while providing suppressive fire during joint operations, enhancing overall mission effectiveness and coordination between teams.
- Participated in numerous field exercises, honing skills in various terrain types and weather conditions to maintain operational readiness.
- Maintained proficiency in various machine gun systems, ensuring adaptability and flexibility during deployments.
- Utilized night vision and thermal imaging equipment for target identification and engagement during low-light or nighttime operations.
- Taught new team members how to operate and maintain weapons.
- Practiced clock and gun drills to maintain optimum skills.
- Worked hard to build and maintain level of physical fitness required to carry and position weapons and ammunition.
- Conducted patrols over different types of terrain.
- Learned and maintained proficiency in different shooting positions.
- Trained new infantry soldiers on standard operating procedures.
- Oversaw maintenance and repair of weapons and equipment to preserve operational readiness.
- Executed directives from command center with necessary timeliness and efficiency.
- Developed and implemented strategies to maximize squad efficiency.
- Instructed squad members on proper use of weapons and equipment.
- Analyzed terrain to identify advantageous positions for operations.
- Conducted safety briefings for squad members prior to missions.
- Used modern communication systems to relay orders to squad members.
- Installed, operated and maintained field communications equipment.
- Established defensive positions during hostile engagements.
Credit Manager
Buddys Home Furnishings
Jasper, TX
11.2021 - 03.2022
- Analyzed customer credit applications to assess risk and ensure compliance with company policies.
- Managed collections process, coordinating with customers to resolve outstanding debts efficiently.
- Developed and implemented credit policies to improve overall financial performance of the organization.
- Mentored junior staff on best practices for credit assessment and risk management techniques.
- Monitored account activities for signs of fraud or discrepancies, initiating corrective actions as necessary.
Sales Floor Supervisor
Lowes Home Improvment
Jasper, TX
10.2013 - 07.2021
- Supervised sales floor operations to enhance customer engagement and satisfaction.
- Trained and mentored team members on product knowledge and customer service techniques.
- Coordinated inventory management processes to ensure stock availability and organization.
- Implemented merchandising strategies to optimize product displays and drive sales performance.
- Monitored sales metrics to identify trends and adjust strategies accordingly.
- Conducted regular staff meetings to communicate goals, updates, and performance expectations.
- Resolved customer inquiries and complaints efficiently to maintain high service standards.
- Collaborated with management to develop training programs for new hires, improving onboarding efficiency.
- Resolved escalated customer complaints professionally while maintaining company reputation.
- Supervised daily operations on the sales floor, ensuring timely completion of tasks and meeting operational standards.
- Assisted in visual merchandising to create appealing displays that attracted customers and drove sales.
- Demonstrated product and answered questions for prospective customers.
- Implemented loss prevention measures to minimize shrinkage, contributing to improved profitability margins.
- Conducted regular performance evaluations of team members, setting clear expectations for future growth within their roles.
- Partnered with operations team to achieve company revenue and profit goals.
- Enhanced customer satisfaction with personalized service and prompt issue resolution.
- Provided regular feedback to employees, fostering a culture of continuous improvement and professional growth.
- Mentored junior staff members, improving overall team productivity and collaboration on the sales floor.
- Participated in recruitment activities by interviewing candidates, identifying top talent for the sales team addition or promotion opportunities.
- Ensured compliance with company policies and procedures among all team members while maintaining a positive work environment.
- Managed scheduling for optimal staffing levels during peak hours, maximizing efficiency and customer satisfaction.
- Trained and supported sales force with closing deals.
- Supervised tasks, personnel, and clients for Type company with high sales numbers.
- Motivated sales team to exceed sales quotas through friendly competition and other incentive programs.
- Collaborated with store managers to develop sales objectives, leading to the achievement of revenue goals consistently.
- Set sales goals and tracked progress using Software.
- Streamlined inventory management for increased product availability and reduced stock discrepancies.
- Developed strong relationships with key clients, resulting in repeat business and increased loyalty towards the brand.
- Developed strong and lasting rapport to improve customer service and retain valued clients.
- Overcame objections and closed sales while following company policies and legal requirements.
- Identified, qualified, and closed business opportunities for Product or Service.
- Assisted customers with Product or Service selection through carefully curated questions.
- Taught salespeople to close deals and improve sales performance to increase revenue for company.
- Recruited, hired, and trained team of Number salespeople.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
High School Diploma -
Brookeland
Brookeland, TX05.2009
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Employee motivation
- Decision-making
- Complex Problem-solving
- Staff development
- Staff discipline
- Analytical thinking
- Team building
- Processes and procedures
- Operations management
- Process improvement
- Process monitoring and improvement
- Relationship building
- Schedule development
- Policy enforcement
- Conflict resolution
- Expectation setting
- Coaching and mentoring
- Quality control
- Documentation and reporting
- Workflow management
- Employee development
- Risk management
- Performance management
- Teamwork and collaboration
- Problem-solving
- Multitasking Abilities
- Multitasking
- Time management
- Adaptability and flexibility
- Effective communication
- Problem resolution
- Active listening
- Professionalism
- Self motivation
- Reliability
- Adaptability
- Problem-solving aptitude
- Team collaboration
- Professional demeanor
- Problem-solving abilities
- Positive attitude
- Teamwork
- Team leadership
- Professional and courteous
- Training and development
- Team development
- Good judgment
Timeline
Supervisor
Georgia-Pacific
03.2022 - Current
Credit Manager
Buddys Home Furnishings
11.2021 - 03.2022
Sales Floor Supervisor
Lowes Home Improvment
10.2013 - 07.2021
0331 Machine Gunner
United States Marine Corps
08.2009 - 08.2013
High School Diploma -
Brookeland