Harry Vlahakos
1641 Williams Way,AZ
Summary
Dynamic leader with expertise in operations management and negotiation, honed at Riverside Casino. Proven track record in enhancing team efficiency and customer satisfaction. Skilled in conflict resolution and strategic planning, driving a 20% increase in customer retention. Adept at fostering positive environments and mentoring staff for optimal performance.
Overview
2012
2012
years of professional experience
Work History
Supervisor
Riverside Casino
- Supervised daily operations to ensure compliance with gaming regulations and customer service standards.
- Trained and mentored team members on operational procedures and best practices for guest engagement.
- Implemented process improvements to enhance efficiency in workflow and guest experience.
- Coordinated staff schedules to optimize coverage during peak hours, improving service delivery.
- Resolved customer inquiries and complaints promptly, fostering a positive environment for guests.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Increased customer retention rates by implementing customer feedback into actionable improvements.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Realestate Broker
TRC REALTY COMPANY
08.2000 - 07.2011
- Negotiated property sales agreements, ensuring compliance with legal and regulatory standards.
- Conducted market analysis to determine optimal pricing strategies for properties.
- Guided clients through the buying and selling process, addressing inquiries and resolving issues promptly.
- Developed marketing materials to enhance property visibility and attract potential buyers.
- Collaborated with mortgage brokers to facilitate financing options for clients, streamlining transactions.
- Trained junior agents on industry best practices and effective client engagement techniques.
- Analyzed market trends to inform strategic decisions and adjust sales tactics accordingly.
- Established strong relationships with clients, fostering trust and encouraging repeat business opportunities.
- Cultivated lasting relationships with past clients through consistent follow-up contact to support their ongoing real estate needs or concerns.
- Negotiated favorable contract terms for clients by effectively leveraging market knowledge and strong communication skills.
- Negotiated real estate contracts to navigate transactions between buyers and sellers.
- Facilitated successful negotiations between buyers and sellers to reach mutually beneficial agreements in a timely manner.
- Expanded clientele base with exceptional service delivery, resulting in numerous positive reviews and recommendations from satisfied customers.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Increased property sales by developing and implementing innovative marketing strategies for residential and commercial properties.
- Negotiated purchase contracts and lease agreements to establish maximum value for clients.
- Compared properties possessing similar features to determine competitive market prices.
- Collaborated with mortgage brokers, attorneys, and other stakeholders to expedite processes while maintaining clear communication channels throughout each transaction.
Education
Realestate BROKERS LICENSE - Relestate. Laws Regulations
Florida Realestate Sch.
Orlando. Fl.Skills
Training and mentoring
Goal oriented
Staff management
Customer service
Attention to detail
Employee motivation
Decision-making
Complex Problem-solving
Staff development
Strategic planning
Staff discipline
Team building
Processes and procedures
Operations management
Process improvement
Process monitoring and improvement
Project management
Relationship building
Policy enforcement
Project planning
Conflict resolution
Expectation setting
Negotiation
Business development
Contract management
Verbal and written communication
Coaching and mentoring
Task delegation
Quality control
Documentation and reporting
Employee development
Performance management
Change management
Staff education
Teamwork and collaboration
Problem-solving
Effective communication
Problem resolution
Customer relations
Interpersonal skills
Professionalism
Reliability
Written communication
Interpersonal communication
Problem-solving aptitude
Team collaboration
Time management abilities
Professional demeanor
Continuous improvement
Problem-solving abilities
Goal setting
Positive attitude
Teamwork
Team leadership
Professional and courteous
Scheduling and coordinating
Customer relationship management
Hiring and training
Employee training
Recruitment and hiring
Good judgment
Timeline
Realestate Broker
TRC REALTY COMPANY
08.2000 - 07.2011
Supervisor
Riverside Casino
Realestate BROKERS LICENSE - Relestate. Laws Regulations
Florida Realestate Sch.