Ana Rico
Lodi,CA
Summary
HR professional bringing valuable experience in administrative support and HR functions, consistently recognized for reliability and flexibility in dynamic environments. Known for effectively managing employee records, coordinating recruitment processes, and maintaining smooth office operations. Possesses strong organizational skills and collaborative mindset that drives team success. Detail-oriented administrative assistant with experience in customer service, data entry and bookkeeping and office management. Proven track record of enhancing administrative procedures at LangeTwins Family Winery and Vineyards and at E & A Labor Services Co, showcasing excellent attention to detail and strong problem-solving abilities. Fluent in English and Spanish, and capable to adapt new administrative ideas that may arise. Quick learner and will quickly adapt to any new Microsoft Office Suite assignments, and committed to maintaining confidentiality all while improving data management systems and while maintaining the utmost detail oriented eye; I aim to significantly reduce any discrepancies. I aim to demonstrate a results-driven approach and professional maturity. I am a hardworking and passionate job seeker with strong organizational skills eager to secure your open position. Ready to help achieve company goals.
Overview
13
13
years of professional experience
Work History
Bilingual Administrative Assistant
LangeTwins Family Winery and Vineyards
Acampo, CA
12.2024 - Current
- Coordinated bilingual communication between departments and clients, enhancing customer service experience.
- Managed scheduling and calendar appointments for executives, ensuring optimal time management.
- Implemented efficient filing systems, improving document retrieval speed and organization.
- Assisted in planning and executing winery events, contributing to successful guest experiences.
- Streamlined administrative processes, increasing overall productivity within the office environment.
- Assisted in the completion of projects by coordinating with team members and ensuring deadlines were met.
- Organized company events and meetings, ensuring smooth execution and positive results.
- Contributed to a positive work environment by fostering open communication between team members and providing support for their needs in a timely manner.
- Implemented new office technologies that streamlined workflow processes, resulting in reduced paper waste and increased productivity.
- Enhanced office efficiency by managing and organizing daily administrative tasks.
- Handled sensitive information with discretion, ensuring privacy policies were upheld at all times during document handling or translation tasks.
- Prepared correspondence for internal and external recipients, maintaining professionalism in tone and style while effectively conveying messages.
- Provided comprehensive administrative support during company-wide audits while maintaining strict adherence to internal policies and procedures.
- Managed calendar scheduling for executives, preventing double-booking and optimizing time usage.
- Facilitated onboarding process for new employees, providing initial training materials in both languages as needed.
- Supported management in decision-making processes by gathering relevant data and presenting findings in a clear, concise manner.
- Collaborated with colleagues to implement new procedures that increased operational efficiency throughout the office environment.
- Maintained up-to-date records of contact information, enabling quick access to key personnel when necessary.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Developed tailored wine recommendations based on customer preferences and trends.
- Established strong relationships with clients, ensuring repeat business through exceptional service.
- Managed order processing, shipment logistics, and invoicing to ensure timely delivery of products while maintaining excellent customer service standards.
- Performed cash, card, and check transactions to complete customer purchases.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Administrative Assistant/Seasonal Supervisor
E & A Labor Services Co
Galt, CA
08.2019 - Current
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
Warehouse Worker/Optical Dispenser
Costco Wholesale
Lodi, CA 95240
11.2017 - 04.2019
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 25 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Conducted regular inspections and audits to check quality and verify inventory levels.
- Assisted in receiving, stocking and distribution of merchandise.
Accounts Payable/ Payroll Clerk
Robert Half Staffing Agency
French Camp, CA
01.2016 - 11.2017
- Maintained payroll information by calculating, collecting, and entering data.
- Updated employee files with new details such as changes in address or salary levels.
- Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
- Verified timekeeping records and handled any discrepancies with employees.
Administrative Assistant/Payroll Clerk
Vann Bros Farms
Williams, CA 95987
06.2013 - 04.2014
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Ensured accurate payment distribution for employees by diligently reviewing timecards and attendance records.
- Reduced payroll discrepancies by conducting thorough audits and reconciliations of employee records.
- Managed garnishments and levies in accordance with legal requirements, ensuring proper withholding from employee wages.
- Facilitated a smooth transition between payroll software platforms by thoroughly training staff members on the new system''s functionality.
- Audited timesheets and payroll records for accuracy.
- Processed timecards and payroll data for team of employees.
- Maintained confidentiality of employee records and payroll information.
Education
No Degree -
Woodland Community College
Woodland, CA05-2027
High School Diploma -
Williams Unified School District
Williams, CA05.2010
Skills
- Microsoft Office Suite
- Administrative Support
- Professional and mature
- Meticulous attention to detail
- Bilingual, fluent in both English and Spanish
- Employee relations
- Administrative skills
- Human resources support
- Recruitment Procedures
- Job applicant interviews
- Resume screening
- New employee orientation
- Termination procedures
- Relationship building
Timeline
Bilingual Administrative Assistant
LangeTwins Family Winery and Vineyards
12.2024 - Current
Administrative Assistant/Seasonal Supervisor
E & A Labor Services Co
08.2019 - Current
Warehouse Worker/Optical Dispenser
Costco Wholesale
11.2017 - 04.2019
Accounts Payable/ Payroll Clerk
Robert Half Staffing Agency
01.2016 - 11.2017
Administrative Assistant/Payroll Clerk
Vann Bros Farms
06.2013 - 04.2014
No Degree -
Woodland Community College
High School Diploma -
Williams Unified School District