Ana Rios Banuelos
Brighton,CO
Summary
Seasoned professional with a proven track record in leadership and operational efficiency, notably at JJs Roofing LLC. Expert in heavy equipment operation and excels in effective communication, ensuring project success and team cohesion. Demonstrates exceptional problem-solving abilities and adaptability, significantly enhancing customer satisfaction and team productivity without exceeding a 1% overtime expense.
Overview
11
11
years of professional experience
Work History
Snow Plow Driver
Noco Snow Removal LlC
12.2020 - Current
- Achieved high levels of reliability, consistently arriving punctually for shifts regardless of weather conditions.
- Demonstrated adaptability in navigating diverse weather conditions for effective snow removal operations.
- Minimized traffic disruptions during snow events, proactively addressing potential hazards.
- Participated in regular team meetings to discuss challenges faced on the job as well as new techniques or equipment that could improve overall performance.
- Ensured timely snow removal with diligent route planning and execution.
- Collaborated with fellow drivers to optimize plowing strategies, maximizing efficiency and coverage.
Roofing Manager
JJs Roofing LLC
12.2017 - Current
- Provided exceptional customer service by addressing client concerns promptly and effectively, fostering long-term relationships built on trust and satisfaction.
- Mentored junior team members, providing guidance on best practices and fostering professional growth within the organization.
- Achieved successful project completion rates through diligent monitoring of progress against established timelines, proactively adjusting work plans as needed to meet changing circumstances or unforeseen challenges.
- Optimized crew scheduling processes to maximize labor efficiency while minimizing overtime expenses incurred by the company.
- Improved team efficiency by streamlining project workflows and implementing time-saving strategies.
Hotel Front Desk Clerk
Days Inn Hotel
01.2015 - 12.2017
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Handled financial transactions accurately, ensuring proper billing and payment processing.
- Streamlined reservations process for improved accuracy and guest experience.
- Maintained a clean and organized front desk area, creating a welcoming environment for guests.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Assisted guests with inquiries and resolved issues promptly, ensuring positive feedback.
McDonald’s Manager
McDonald’s
01.2014 - 12.2017
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Improved safety procedures to create safe working conditions for workers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
Education
GED -
Aims Community College
Greeley, COSkills
- Effective communication
- Heavy equipment operation
- Snow removal expertise
- Continuous learning attitude
- Adaptive decision making
- Time management mastery
- Stress tolerance development
- Teamwork
- Attention to detail
- Multitasking
- Problem-solving abilities
- Reliability
- Decision-making
- Task prioritization
- Professionalism
- Time management abilities
- Bilingual
Languages
English / Spanish
Native or Bilingual
Timeline
Snow Plow Driver
Noco Snow Removal LlC
12.2020 - Current
Roofing Manager
JJs Roofing LLC
12.2017 - Current
Hotel Front Desk Clerk
Days Inn Hotel
01.2015 - 12.2017
McDonald’s Manager
McDonald’s
01.2014 - 12.2017
GED -
Aims Community College
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