Ana Rivera
Chicago,IL
Summary
Proficient Solutions Specialist looking for a growth-oriented position with CDW. Familiar with current trends in the industry and market, as well as the latest products and services available to customers. Good verbal and written communication, time management and customer relations skills.
Overview
8
8
years of professional experience
Work History
Zebra Solution Specialist
CDW
Chicago, IL
05.2022 - 09.2023
- Developed solution designs for customer business problems based on technical and functional requirements.
- Collaborated with internal teams such as sales, marketing, operations and support staff to ensure successful implementation of solutions.
- Provided pre-sales technical support to customers in the evaluation stage of products or services.
- Streamlined processes in collaboration with department team members.
- Managed incoming and outgoing email for the company, ensuring accuracy and timeliness responses.
Senior Partner Sales Contact Center Account Manage
CDW
Chicago, IL
04.2019 - 04.2022
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Negotiated contracts with clients to maximize profitability.
- Managed multiple accounts simultaneously while meeting deadlines.
- Developed strategies to increase revenue from existing accounts.
- Collaborated with marketing team to develop promotional materials for clients.
- Maintained accurate records of all customer interactions in the CRM system.
Corporate Account Manager
CDW
Chicago, IL
01.2016 - 04.2019
- Documented processes related to corporate account management procedures.
- Identified potential clients through various sources including referrals, cold calls.
- Created promotional materials such as brochures, flyers, email campaigns.
- Maintained a database of client contact information and kept track of all interactions with them.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
Education
Bachelor of Arts - Sociology Community Studies
North Cental College
Naperville, IL05.2015
Skills
- Customer Relationship Management
- Data Entry
- Opening and Closing Procedures
- Product Knowledge
- Salesforce CRM Experience
- Organizational Skills
- Business Correspondence
Affiliations
Chicago International Film Festival Volunteer
Timeline
Zebra Solution Specialist
CDW
05.2022 - 09.2023
Senior Partner Sales Contact Center Account Manage
CDW
04.2019 - 04.2022
Corporate Account Manager
CDW
01.2016 - 04.2019
Bachelor of Arts - Sociology Community Studies
North Cental College